Thank you for your feedback, HomeDepotCustomer. We are very sorry to hear that you have had this experience with the Providence Center Arch Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Door w/ Brickmold, Jet Black. Masonite is dedicated to providing exceptional customer service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us directly at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Masonite