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Customer Reviews for MOEN Sleek Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Spot Resist Stainless

Internet #302677835

Model #7864SRS

Store SKU #1005586770

  • Features Power Clean spray technology
  • Includes optional deck plate
  • Spot Resist stainless finish resists fingerprints and water spots

Customer Reviews

  • 4.4
    out of 449 reviews
  • 79% recommend this product
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Showing 1-30 of 449 reviews
Must replace batteries every month
You must replace the batteries every month! It’s a pain in the … to replace batteries under a sink every month there is no way to over ride the function of “non-touch less” it wasn’t worth the money and costs about $7 a month on batteries
by
Response from Moen Plus SupportFeb 6, 2023
Hello Michelle1234 and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the batteries are draining quickly on your Sleek Touchless Single-Handle Pull-Down Sprayer Kitchen Faucet with MotionSense Wave in Spot Resist Stainless. The batteries should last about a year with normal operation. As the original purchaser of the 7864EWSRS, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to troubleshoot the issue and work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST). Moen
    2 found this review helpful
    by
    • Verified Purchase
    Plastic Finish poor quality
    This faucet works fine but I have noticed premature wear on a sparingly used faucet. I would like Moen to replace the head free of charge. This is a premium line, and I did not expect low quality anywhere on this product.
    by
    Response from Moen Plus SupportFeb 6, 2023
    Hello Robert H and thank you for the feedback you posted on the Moen website. We are pleased to see that you took advantage of Moen’s lifetime limited warranty and contacted our Consumer Service Center. We appreciate your business and we are delighted that we were able to assist you. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our current hours are Monday through Friday from 8:00 am - 7:00 pm (EST).
      Wifi Failure
      The faucet looks good. The no touch option is great. However, the smart faucet will not stay connected to wifi. Immediately disconnects after setting up on 5g and 2.4 networks. Very frustrating
      by
      Response from Moen Plus SupportFeb 2, 2023
      Hello Mark. Thank you for the feedback you posted on the Home Depot website regarding the Moen Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Stainless. The Moen Smart Faucet requires a secure 2.4 GHz Wi-Fi connection and is not compatible with 5 GHz. If you need assistance with connecting your Smart Faucet to your home Wi-Fi, our product specialists would be delighted to assist you with getting your device connected. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636. Moen
        • Recommended
        by
        • Verified Purchase
        Great looking and solid mechanically
        This replaced the hands free version which did not work to my expectations. I love this one! I couldn’t be happier. It’s smooth and the water flow is perfect at any setting. Moen makes a great product and stands by them.
        by
          • Recommended
          The faucet looks great and once you get the hang...
          The faucet looks great and once you get the hang of the non-touch feature, it's really easy to use.
          by
          • Verified Purchase
          Leaks after two weeks
          Brand new faucet installed by a licensed plumber two weeks ago. Water was discovered under the sink and plumber determined that leak was from the connector that connects the sprayer hose to the main water hose coming out of the faucet body. Waiting over 2 hours for customer service to call me back.
          by
          Response from Moen Plus SupportDec 31, 2022
          Hello Larry54 and thank you for the feedback you posted on the Moen website. We are sorry to hear the difficulty you experienced in trying to reaching us by phone. We are pleased to see that you sent us an email and we were able to replace your Moen Sleek Matte Black One-Handle High Arc Pulldown Kitchen Faucet. We appreciate your business and we are delighted that we were able to assist you.
            Looks great
            This is just a great product !!!!!!!!!!!!!!!!!!!!!!
            by
              • Recommended
              Faucet works fine once you get use to it..
              Contractor provided the faucet as part of kitchen upgrade... Similar to previous faucet. Takes a while to figure out that settings hot/cold, on/off etc.
              by
                Works well
                This faucet works great, both with hands free and voice commands thru Alexa. The onlyproblem I have is that the hot temperature cannot go above 120° F. I understand that antiscald is an issue but most antiscald devices allow override after acknowledging the hazard. That rs not a deal-breaker but inconvenient.
                by
                • Verified Purchase
                • Recommended
                Could use some improvement
                This faucet needs softer areation to prevent splashing when water hits sink bottom. Also pull out hose should extend further out
                by
                Response from Moen Plus SupportDec 8, 2022
                Hello and thank you for the feedback you posted on the Moen website. We appreciate you taking the time to make these suggestions. The Moen Sleek pull-down kitchen faucet, model number 7864BLS has a water saving maximum flow rate of 1.5 gallons per minute at 60 PSI and comes with a 68” pull-down hose.
                  The faucet works as great as advertised! Having a HomeDepot...
                  The faucet works as great as advertised! Having a HomeDepot contract plumber was also a good decision.
                  by
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Moen faucet looks good and works very well...
                  Moen faucet looks good and works very well
                  by
                  • Verified Purchase
                  Easy to install, looks nice, works well. (If your...
                  Easy to install, looks nice, works well. (If your water is fairly hard, it spots pretty easily on the chrome finish.)
                  by
                  • Verified Purchase
                  1 found this review helpful
                  I suffered so you don't have to
                  Do NOT buy this faucet. Any decent smart-faucet defaults to either handle-position or last-known state for flow-rate. Even manually, the water-pressure cannot be changed while having a moderately warm temperature. Creating a preset (50% flow-rate) via the app does not work. After paying a plumber to install this device in a new kitchen, I now have to pay them to remove it and install a new faucet. Is Moen going to cover these costs? MOEN: contact me for any resolutions / solutions.
                  by
                  Response from Moen Plus SupportNov 14, 2022
                  Hello Steve. Thank you for the feedback you posted on the Home Depot website regarding the Moen Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Stainless. We're sorry to hear about your experience with your Smart Faucet. Our product specialists would be delighted to work with you to address any issues you are currently experiencing. Unfortunately we are unable to contact you as we do not have your contact information. For technical and warranty assistance, you can contact Moen Plus Support at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST. Moen
                    • Recommended
                    1 found this review helpful
                    It is too difficult to contro flow. It sprays water...
                    It is too difficult to contro flow. It sprays water all over the area.
                    by
                    Response from Moen Plus SupportNov 11, 2022
                    Hello Patricia Clarke and thank you for the feedback you posted on The Home Depot website. We are sorry to hear about your experience with your Moen Sleek Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Matte Black. What you described is not consistent with the quality we strive to provide. If you are experiencing an issue with your spray wand we would be glad to help you and show you we stand by our products. Our product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
                    • Verified Purchase
                    Great price, looks fantastic, works perfectly
                    Our contractor recommended this for our upstairs when we built our home in 2020,. We loved it, and when we finished the basement in 2022, we put it downstairs as well.
                    by
                      • Recommended
                      Perfect!
                      Looks beautiful and functions well. Great quality.
                      by
                        • Recommended
                        I like the look
                        I am on my second faucet, I like the look but the head needs to be replaced frequently! Also, it does not have the Water pressure I am used to!
                        by
                        Response from Moen Plus SupportOct 29, 2022
                        Hello Feinuklein and thank you for the feedback you posted on the Moen website. We are sorry for the difficulties you have experienced with your Moen Sleek pull-down kitchen faucet, model number 7864SRS. We see that you have worked with our product specialists under the lifetime limited warranty for this product and that a replacement was ordered/shipped to you. We appreciate the opportunity to show you we stand behind our products.
                          • Recommended
                          Looks beautiful
                          This faucet is a huge improvement to the one it replaced. The design and the brushed stainless finish look very stylish and modern on my counter. I opted not to get a "smart faucet" as I wanted something simple to use without having to depend on technology. The flow of water is good under both the stream and spray options. I also have the "power boost" option --- this feature does increase the flow but the button only works to turn the power boost "on". To turn the power boost off you need to turn the water off. This isn't a problem but something to be aware of so you don't keep pushing the button to turn it back off and think it isn't working. Installation wasn't too complicated other than the fact I have a deep sink and the space is pretty tight to work in. Moen does supply an "installation tool" to help tighten the mounting nut. Unfortunately, it is plastic and mine split while using it. The hose weight that came with the faucet was ok but didn't seem to pull the faucet head (spray wand) back up to the faucet body as snugly as I wanted it. I fixed this by adding the weight from my old faucet. Overall, I am very happy with this faucet. I have purchased Moen products for all my faucets and you can't beat the customer service.
                          by
                            Nonprofit
                            This is a terrific faucet and it's awesome that you get such a terrific guarantee - I had a faucet that I loved but it became clogged due to hard water, no parts, no guarantee and twice the price.
                            by
                              • Recommended
                              by
                              • Verified Purchase
                              Excellent replacement kitchen faucet.
                              My kitchen faucet was leaking and unrepairable. I purchased the Moen, which was a new style for our kitchen and it looks great and functions beautifully.
                              by
                                • Recommended
                                by
                                • Verified Purchase
                                Leaks
                                I bought one of these faucets, paid a plumber to install it, and it leaked. Clearly not the plumber’s fault since it leaked from the spout. I returned it and got another of the same faucet. Paid a plumber again. This one drips from the spout. I am very, very frustrated
                                by
                                Response from Moen Plus SupportSep 20, 2022
                                Hello Barb and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with both of the Moen Sleek pull-down kitchen faucets, model number 7864SRS, that you purchased. What you described is not consistent with the quality we strive to provide. We are sending you an email so that we can work with you to troubleshoot this issue and to find a satisfactory warranty resolution.
                                  I am very pleased with the Moe’s kitchen faucet. It...
                                  I am very pleased with the Moe’s kitchen faucet. It is everything as advertised, and I look forward to many years of use.
                                  by
                                  • Verified Purchase
                                  Looks and works great
                                  Bought to replace old kitchen faucet. Installation done by plumber. Piece of cake.
                                  by
                                    • Recommended
                                    Super sleek
                                    Looks great and works well
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Showing 1-30 of 449 reviews

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                                    Price:
                                    $303.86

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                                    Finish Family

                                    Stainless Steel

                                    Matte Black

                                    Stainless Steel

                                    Stainless Steel

                                    Faucet Hole Fit

                                    1, 3

                                    1, 3

                                    1, 3

                                    1

                                    Sensor Activation

                                    No Sensor

                                    No Sensor

                                    No Sensor

                                    Touchless

                                    Features

                                    Advanced Spray, Secure Docking, Spot Resistant

                                    Advanced Spray, Secure Docking

                                    Pull Out Spray Wand, Secure Docking, Spot Resistant

                                    Advanced Spray, Pull Out Spray Wand, Secure Docking

                                    Deckplate Included

                                    Deckplate Included

                                    Deckplate Included

                                    Deckplate Included

                                    Deckplate Included