Hello LovetheStyle and thank you for the feedback you posted on the Home Depot website regarding your purchase experience with the Moen Kingsley 18 in. Towel Bar in Brushed Nickel. We are sorry to hear that you were given incorrect information regarding this product prior to your purchase. When installed, the rod will “spin” inside the mounting posts in the Moen Kingsley 18 in. Towel Bar in Brushed Nickel. We hope you will give us a try again in the future.