Hello Nell and thank you for the rating you posted on the Home Depot website for the Moen Home Care 9 in. x 1 in. Screw Grab Bar with Corner Shelf in Brushed Nickel. The Moen Home Care 9 in. x 1 in. Screw Grab Bar with Corner Shelf in Brushed Nickel has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. We are sorry to hear that the Moen Home Care 9 in. x 1 in. Screw Grab Bar with Corner Shelf in Brushed Nickel did not meet your expectation. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.