Customer Reviews for MOEN Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection

Hello TOM and thank you for the feedback you posted on the Home Depot website. The Moen Align Single-Handle Posi-Temp Valve Trim Kit in Chrome (Valve Included) comes with the Moen Posi-Temp tub/shower rough-in valve required for installation. The Moen Posi-Temp tub/shower rough-in valve has a single handle that only rotates to turn the water on/off and adjust the temperature. When the handle is moved to turn on the water it flows at full volume; there is no volume control with the Moen Posi-Temp rough-in valve. We are sorry that the Moen Align Single-Handle Posi-Temp Valve Trim Kit in Chrome (Valve Included) did not meet your expectations and we hope you will give us a try again in the future. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello M Russell and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Voss Posi-Temp Single-Handle Tub and Shower Faucet Trim Kit in Brushed Nickel (Valve Not Included) did not meet your installation needs. The Moen Voss Posi-Temp Single-Handle Tub and Shower Faucet Trim Kit in Brushed Nickel (Valve Not Included) is designed to be installed with the Moen Posi-temp valve. The Moen Posi-temp valve is designed to only control the temperature of the water. The Moen Voss Posi-Temp Single-Handle Tub and Shower Faucet Trim Kit in Brushed Nickel (Valve Not Included) has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello KEVIN and thank you for the feedback you posted on the Home Depot website. We suggest contacting the Home Depot customer service department directly regarding the late arrival of your Moen Brass Rough-In Posi-Temp Pressure-Balancing Cycling Tub and Shower Valve - 1/2 in. CC Connection. We do hope you give us a try again in the future. You can reach the HD.com customer service department at 1-800-430-3376; you can call any day between 6:00 am and 2:00 pm Eastern Time. You can also call your local store, they can either answer your question or transfer you to store manager.

Hello RRod and thank you for the feedback you posted on the Home Depot website. We are sorry to hear of the Moen Posi-Temp tub/shower rough-in valve was missing from the Moen Align Single-Handle 1-Spray Shower Faucet in Chrome (Valve Included) that you purchased. What you described is not consistent with the quality we strive to provide. We hope that you worked with Home Depot and were able to resolve this issue quickly and easily. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello BRIAN and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the condition your new Moen Align Single-Handle 1-Spray Shower Faucet in Chrome (Valve Included) arrived in. What you experienced with the packaging and the missing installation instructions is not consistent with the quality we strive to provide. We are pleased to hear that you were able to locate the installation information on the Moen website. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Boris and thank you for the feedback you posted on the Home Depot website. The Moen Align Single-Handle Posi-Temp Eco-Performance Tub and Shower Faucet Trim Kit in Chrome (Valve Not Included) is a “Trim Kit only”. The Moen Align Single-Handle Posi-Temp Eco-Performance Tub and Shower Faucet Trim Kit in Chrome (Valve Not Included) was designed for installation onto a Moen Posi-Temp tub/shower rough-in valve which must be purchased separately. We are sorry for the difficulty you experienced with your pre-purchase research and with using our website. Moen product specialists are available for pre-purchase, technical and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.