Customer Reviews for MOEN Banbury 1-Handle 1-Spray Trim Kit Tub and Shower Faucet 1.75 GPM in Matte Black (Valve and Handles Included)

Thank you P0861 so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Banbury 1-Handle 1-Spray Trim Kit Tub and Shower Faucet 1.75 GPM in Matte Black (Valve and Handles Included) includes a warranty with purchase. Please contact Moen Consumer Services for a replacement tub spout at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Thank you Nope so much for the feedback you posted on the Home Depot website. The Moen Banbury 1-Handle 1-Spray Trim Kit Tub and Shower Faucet 1.75 GPM in Matte Black (Valve and Handles Included) uses a ½ “ threaded tub spout. Please ensure the adapter is secure behind the handle to alleviate any looseness. This product allows 1.75 GPM at 60PSI. If you feel you are getting a lesser-than-expected water flow, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday (EST).

Hello Travis your review indicates that your Moen Banbury Single Handle 1-Spray Tub and Shower Faucet 1.75 GPM in Spot Resist Brushed Nickel (Valve Included) when you run water out of the tub spout you also have water coming out of the showerhead. If this is the case, it sounds like you are experiencing a condition we refer to as “stacking”. This condition can best be described, as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back up behind the wall. The only place for the water to back up to is up the shower pipe and out the showerhead.

The following is a list of the common reasons that “stacking” occurs:

-The pipe running from the bottom of the valve body to the tub spout must be ½” copper or IPS pipe. No other type of piping should be used for this connection.

-The pipe running from the bottom of the valve body to the tub spout should only have one elbow in it.

-The valve body itself was installed upside down.

-Try removing the tub spout from the pipe it is mounted on. After removing the spout, turn on the water to see if “stacking” still occurs. Please note that the water will shoot straight out of the pipe, you will need to take precautions to prevent it from splattering all over the place when it hits the back of the shower wall.

-There must be a minimum of 46” between the handle and where the pipe for the showerhead comes through the wall.
Our specially trained Product Consultants are available via our Moen Plus Support Center for technical assistance. They are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time and can be reached at 1-800-289-6636.

Thank you HomeDepotCustomer so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we would have been delighted to have had the opportunity to assist you. The Moen Banbury Single Handle 1-Spray Tub and Shower Faucet 1.75 GPM in Spot Resist Brushed Nickel (Valve Included) includes a warranty with purchase. If you need any product assistance or replacement parts, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.

Hello HomeDepotCustomer and thank you for your feedback on Home Depot website. We do appreciate your business and we regret our Moen Banbury Single Handle 1-Spray Tub and Shower Faucet in Spot Resist Brushed Nickel (Valve Included) did not meet your expectations. The showerhead has a flow rate that is limited to 1.75 GPM at a maximum of 80 PSI. The U.S. Energy Policy Act restricts the maximum flow rate of plumbing products and the removal of flow control devices. All Moen Products comply with the Federal Law. Should you require any warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello Fauzia and thank you for the feedback you posted on the Moen website. We are sorry to hear your Moen Banbury Spot Resist Brushed Nickel Posi-Temp® Tub/Shower is leaking for you. We are pleased to see that you have worked with our Moen Plus Support Contact Center for a warranty claim for the Banbury tub/shower and a replacement 1222 cartridge kit has been ordered for you to resolve the issue with the leak.