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Customer Reviews for LG 4.3 cu. ft. High-Efficiency Front Load Washer with Steam in White, ENERGY STAR

Internet #205635505

Model #WM3370HWA

  • Steam Technology generates steam, reducing wrinkles and ironing
  • 10-year manufacturer's limited warranty on Direct Drive Motor
  • 2014 Energy Star most efficient designation

Customer Reviews

  • 4.3
    out of 490 reviews
  • 83% recommend this product
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Showing 1-30 of 490 reviews
LG wash machine
[This review was collected as part of a promotion.] I bought his machine about 4 months ago and l cannot be happier. This machine is constantly in use by a family of 5 with no issues at all. The only maintenance is to make sure the filter at the bottom left is cleaned out and the door constantly left open to prevent mold around the cover washers
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    [This review was collected as part of a promotion.] I bought it 6 years ago it is done well when it worked
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    Response from LGE Social MediaJul 20, 2021
    Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
      [This review was collected as part of a promotion.] I bought this washer, dryer and refrigerator about 5 years ago and registered them. If you check my imput and complaints over the last three years you will know just how dissatisfied I am with all three products.
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      Response from LGE Social MediaJan 13, 2021
      Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
        Had this machine for less than 1.5 years. It totally broke. When a 47 veteran year tech came out ...
        Had this machine for less than 1.5 years. It totally broke. When a 47 veteran year tech came out to work on it he was completely baffled and said despite replacing parts. I thing was fixed and there was issues with the internals of the machine. In that, they were from another machine. So when ordering parts they were not the same as the model number (including new motor). LG customer service refused to help more than some resets. I contacted Home Depot and their phone’s automated system redirected me to LG, where yet again they couldn’t help. When the tech reached out to them they were unable to assist him either. Still battling this...
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          Cleaner clothes than ever before
          [This review was collected as part of a promotion.] We bought our washer and dryer over Memorial Day weekend. I have less lint and my whites are whiter! Doing laundry is fun again!
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            • Recommended
            great washer
            [This review was collected as part of a promotion.] i have had for almost a year. wash cycle is fast Close superclean
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              • Recommended
              I’m really enjoying my Pretty New Appliances
              I was sad to see my 10 year old Whirlpool Duet Dryer die as it had done a good job but unfortunately the cost of repairs was nearly the same amount as buying a new dryer. And what do you do? You’re kind of stuck replacing both front-loaders as you want them to match and buying 1 at a time is really not an option. I had checked reviews and prices and ordering from Home Depot was very easy. I really couldn’t ask for much more from the delivery men as they were very courteous and careful with the merchandise and arrived in a torrential downpour when they said they would. They installed it easily and took my old set away. The cycles and options are immense and I particularly like the additional water that can be added where you can actually hear a “Swish” going on. That’s one of my pet peeves with these High Efficiency washers – it just doesn’t seem like enough water is being used and I actually looked into going back to a Top-loader but reviews said the new ones are the same. I have yet to try the steam feature only because the cycle is so long but I have found that if you’re in a hurry the options can be interrupted and changed during the cycle. The speed cycle is good for lightly soiled items and my Whites are coming out great on a regular Cotton Cycle. I don’t know whether it’s my imagination, but my clothes seem to be coming out softer and I think it may be because the fabric softener is dispensed later in the rinse cycle??? I had pedestals on my old Duet set and had gotten used to them. Even though these new ones seem overpriced, they’re definitely a must for me. Not only do they elevate the machines to a nice level for loading and unloading they’re great for storage. They’ll hold most of my laundry products except for the tall bottles and I use the other for cleaning rags, tea towels, etc.. I know these are new but so far I’m pretty happy and I’ve washed and dried everything in the house and am looking for more! haha. Just hate it though when I see them on sale a week after I bought them, but that's my problem.
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                • Recommended
                4 found this review helpful
                Love my new sporty fire engine red LG washer!
                So I had this unit and the matching gas dryer (see separate review for dryer) installed this past Saturday. I'm on my 5 load of wash and couldn't be happier with my purchase! Over time if anything changes I will update my review. If not this review shall remain. It's beautiful and the installers had no issues putting it in my mobile home. I have a professional contractor run my water lines, gray water line, and gas line last week to convert a hall closet space into my new laundry room. I was very concerned about noise, vibration, having to purchase a side venting kit from LG's distributor. Turned out great! Cycles are quite with minimal vibrating. Honestly I couldn't be happier! The musical tones when the washer and dryer are done is really cute too! So much better than other older units loud harsh buzzer.
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                  • Recommended
                  4 found this review helpful
                  Good Features But ?
                  I have had the WM2277 HS for 7 years and here is what I found. Features are good and everything works as shown. The problem is that these machines with only moderate use, Fail . The bearings and Spider Shaft wears and the seal leaks. The replacement parts are almost the price of a new one. If you added the labor for installing the parts its not worth it. So, Bad engineering brings down the overhaul savings in water and convenience. Not such a good deal after all. Leaking water valves , ok, front seal leaks ok. But the rest makes this unit ugly. Sorry LG, no more of your products in this household !
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                    This is a great washer!
                    I've had this washer (and matching dryer) in Red for about a month now. I bought these to replace a pair of Maytags that were made in 1981. My clothes, towels, etc. have NEVER been as clean as they are with this washer. I've washed every single thing I can wash, in the month I've had this machine! I've washed all my clothes, sheets, towels, curtains, blankets, etc, etc. haha. Yes indeed. Everything is clean now. I'm thrilled at how well this machine cleans. It's very quiet: This machine is very quiet compared to my old washer. I can hear it while the water is added, and I can hear the whizzing noise while it's on the spin cycle. Other than that, I can barely hear anything. The spin cycle: This machine spins so fast and hard that almost all the water is pushed out of whatever you're washing. This means that the dryer has a lot less work to do. This in itself is Fantastic. This washer comes with a new electric wire & plug, new water lines, and a new vent hose. I'd expect that this would & should be the case, based on the price tag of this washer. HD delivered and installed this washer (and dryer) and that went very well. I hope that this machine lasts as long as my old ones, because I love it so far.
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                    • DIY
                    • Recommended
                    4 found this review helpful
                    LOVE, LOVE, LOVE
                    I am so happy with this purchase! It is super efficient, quiet and Beautiful. I have had this for roughly 3 weeks and have washed several loads from towels, sheets, blankets, whites, colors and it not only sanitizes but leave your laundry fresh and clean. I seriously smile every time I use it. I purchased the red and couldn't be happier. Doing the laundry doesn't have to be a drag when I see my W&D in the cherry poppin red, it makes me smile but most importantly you won't be unhappy with how wonderful your laundry comes clean!
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                    • Pro
                    • Verified Purchase
                    • Recommended
                    9 found this review helpful
                    I LOVE this washer!
                    It has been about 6 weeks now since I have had this washing machine in the home; I have taken this long because I did not want to review too soon. I love this machine! It quietly and thoroughly cleans anything I put inside it, it has many many cleaning cycle options, and is beautiful in appearance. I am very happy I chose the red color!
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                    • Verified Purchase
                    7 found this review helpful
                    ALL FEATURES WORK GREAT
                    Been using our NEW LG washer and dryer for 1 month now. Everything works fine so far. Washer is very smooth in the spin cycle while doing towels and even throw rugs. Not used to seeing a washer drum running back and forth. Like the way washer figures out amount of water and soap to use with the weight scale. Another nice feature is, when the machine has an error code, the machine can send the error code to the manufacture using your cell phone for trouble shooting. I wish some of these new computerized cars would do that. The dealer could let you know what needs to be fixed without even seeing it. The future is here.
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                    • Verified Purchase
                    • Recommended
                    4 found this review helpful
                    LOVE this washer!
                    This washer is HUGE! It takes about half the laundry soap as well and the 'Cold Wash' option is perfect for saving energy. Home Depot came and installed it and took our old one away, very convenient. It's not too bulky so it fits perfectly in my small wash room. It also has a timer to tell you how long until all the cycles are done and it weighs the clothes so you arent wasting water or energy going through an unneeded cycle.
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                    • DIY
                    • Verified Purchase
                    • Recommended
                    3 found this review helpful
                    Worth it people!!
                    WE looked at washing machines for months comparing everything. But I already knew my wife wanted these super hot red ones...well I did too, just had to save a few more pennies. We brought our LG washer and Dryer from our local Home Depot and they are very amazing. They wash and dry better than I have ever seen so far in my lifetime. So quiet you will think they are broken, "Stealth Mode" for sure! I made sure to test for vibration with different spin cycles, and even it was very quiet and vibration was very little, even with heavy blankets. I have a reason and it was that I built my own cabinet for them to sit on so we did not have to bend over moving wet clothing which is not heavy due to the spin cycle. Home Depot also had a huge part in this project, Need to add the only con, the install was not done by the delivery company due to I build my own stand, I had to do it myself but really how hard it is to attach hoses and a dryer vent, you do not need to work for NASA to do it But check out our picture we shared for all, again thanks to Home Depot for all their help in solving one minor problem, and LG for the quality and coolness.
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                    • Pro
                    • Recommended
                    25 found this review helpful
                    My clothes comes out really clean.
                    I first bought the top loading model and returned it for this one. My clothes were not clean with the top loader but this front loading machine really gets my clothes clean. I am so pleased. The salesman at Home Depot was very helpful and really knew the machines he was selling.
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                    • DIY
                    • Recommended
                    14 found this review helpful
                    This is the coolest washer I have ever had!
                    Our old washer gave up the ghost and so we decided to spring for these LG red washer and dryers. They are amazing. Easy to use, our clothes are cleaner than I think they have ever been and they even sing to you when they are done. That is my boyfriend's favorite part.
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                    • Pro
                    • Verified Purchase
                    • Recommended
                    26 found this review helpful
                    Just AWFUL
                    8 years old and my husband has replaced the pump seven times!! Water leaked out front from day one. App NEVER worked! Water out the bottom weekly. Loud as a freight train and rusting where dispenser pushes into machine which began happening after 2 years. I sincerely urge you to NOT PURCHASE AN LG ANYTHING
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                      Wash machine from 2015
                      You asked for a product review on a washer purchased in 2015 -almost 9 years ago. It did not last 10 years which was our expectation when we purchased the machine.
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                        Great features
                        [This review was collected as part of a promotion.] Excellent and received in time. Great features a d
                        by
                          Great product
                          [This review was collected as part of a promotion.] Great product with high quality. well worth the price.
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                            Don’t bother with LG help
                            My product is not new; I called to troubleshoot a problem. I received very inadequate assistance and called a repairman.
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                            Response from LG Digital Care TeamDec 20, 2023
                            We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
                              Failed after 8 years of moderate use
                              [This review was collected as part of a promotion.] Great features and ease of use but failed and had to replace after 8 years with a “LE” error. Replaced with current generation equivalent. We’ll see how long this one lasts. May be last LG appliance I buy.
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                              Response from LG Digital Care TeamDec 11, 2023
                              Hi there. We understand you have some concerns about your washer. We'd like to address them! Should you be inclined to, please reach out to us on social media. Include your phone number and washer information in a private message to us (model and serial numbers). We'd like to answer any questions and address any concerns you may have. ^Chris
                                Planned Obsolesce is part of LG's business plan
                                [This review was collected as part of a promotion.] If you want long lasting dependable appliances, don't buy LG products. They are designed with planned obsolesce in mind. LG's marketing plan appears to sell you a new, expensive appliance frequently. In order to do that the appliance they sell you must fail shortly after its "warranty" expires and the cost to repair the appliance will not be cheap. the repairs will be such that even a gifted owner will not be able to repair the unit
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                                Response from Customer CareNov 20, 2023
                                First and foremost, we would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. We want to assure you that our products are built with the consumer in mind. Our goal is for style and convenience to make chores fun again. Please send us a private message on social media using the handle @LGUSSupport, we're here ready to help. ~Tanisha
                                  Great Unit
                                  [This review was collected as part of a promotion.] Great purchase. I’m so happy I made the decision to go with the washer / dryer set
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                                    DEPENDABLE AND CONSISTENT!
                                    [This review was collected as part of a promotion.] Workhorse machine - lots of useful settings and is actually pretty quiet. We keep this machine constantly running and it’s never let us down. I have recommended this specific machine to several friends who have purchased and are equally impressed and satisfied.
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                                      Fantastic til it died three weeks ago!
                                      Bought what I thought would be quality and it met every thing I expected!
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                                        Noises
                                        Now our second machine. Last on only lasted 7 years. Needed to buy same model because of stacking with existing dryer. Machine is noisey as heck. Not happy with brand or function.
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                                        Response from LG Social MediaAug 8, 2023
                                        Hi, we realize how much a noisy dryer can impact your satisfaction with your dryer! This isn't the customer experience we envision- Allow us to assist! So that we can help resolve this issue, we'd like to find out what type of noise you're hearing and where it is originating from. Feel free to DM us on Twitter or PM us on Facebook with the answer. Our handle for both is @LGUSSupport. Please include your contact info. and dryer information in the message. (model and serial number). We look forward to your message! ^Chris
                                          This was a great machine but the longevity is bad!
                                          [This review was collected as part of a promotion.] The washer we had was oversold .We are two and it lasted 6 years . They sold it as a ten year warranty. When it goes out Ofcourse the parts that fail are not covered !
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                                          Response from Social/LGJul 27, 2023
                                          Hello! Thank you for sharing, and we understand your concern in regards to your LG front-load washer! We apologize that your attempt to receive satisfactory service was not met. We would be pleased to look further into your issue in order to rectify it. Please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport and include the model numbers of your unit. We'll be more than delighted to assist you! ~Rita
                                            Worth the buy
                                            Why not 5 stars? Nothing is perfect. To have an expectation of max before starting only defeats the purpose of an honest review. Pro - High Efficiency Ease of Use, quiet Con - If you don't keep up on the routine of cleaning. You will notice! Which is NOT a LG issue, it is an issue for all front loaders
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                                            Response from social/LGJun 16, 2023
                                            Thank you for sharing your open feedback regarding your LG.... and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
                                              Showing 1-30 of 490 reviews