Hello Ghassem, my name is Tiffany with Kohler Co. I apologize for the leak that you are experiencing with the sidespray. Please email our Customer Service team directly if we can be of assistance at KohlerCustServ@kohler.com. We are happy to help! Thank you for choosing KOHLER. Sincerely, Tiffany S. Kohler Customer Service
Verified Purchase
1 found this review helpful
Aug 8, 2017
GOOD PRODUCT...
GOOD PRODUCT
by
Verified Purchase
Aug 1, 2017
Good product
Good product
by
Verified Purchase
Recommended
Jun 20, 2017
Worked perfectly - and to anyone looking elsewhere for this product, Home Depot had the lowest pr...
Worked perfectly - and to anyone looking elsewhere for this product, Home Depot had the lowest price. Lowe's was more than 50% HIGHER than Home Depot!!
by
DIY
Verified Purchase
Recommended
May 10, 2017
I would give it a five star and did not because: 1. The order did not contain the sidesprayer ho...
I would give it a five star and did not because:
1. The order did not contain the sidesprayer holder. A Kohler rep stated in the Q&A that it contained the holder and it did not.
2. The connector type was different than the original faucet. I would expect the correct replacement part number to have the correct connector type. Since the old sprayer head was leaking, I was able to unscrew the new sprayer head to replace the cracked one.
by
Verified Purchase
Recommended
Apr 30, 2017
Don't buy this product if you are expecting to receive the item as pictured, because the base tha...
Don't buy this product if you are expecting to receive the item as pictured, because the base that the spray sits in is NOT included. All you get is the sprayer handle attached to a spray hose. NO BASE. I know...it makes no sense at all, especially since the picture from the website includes the base. I returned the item to a local Home Depot, and then went home and purchased the complete set from Amazon with no issues.
by
Response from Kohler Product ExpertMay 1, 2017
Hi PlumberPaul, my name is Sarah with KOHLER Co. I am truly sorry to hear your sidespray assembly did not include the spray holder. It sounds as though the part was mispackaged as the holder is an included component of this kit. We understand you were able to return it. If we may improve your experience in any way, please email our Customer Service team at KohlerCustServ@Kohler.com. We’re here to help! –Sarah B. KOHLER Customer Service
2 found this review helpful
Apr 11, 2017
Quick and easy to install...
Quick and easy to install...
by
Verified Purchase
Recommended
Apr 4, 2017
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 14, 2017
Performing as expected.
Performing as expected.
by
Verified Purchase
Recommended
Feb 7, 2017
Product met expectations, but the Home Depot purchase was flawless. Associate Mia at Ramsey store...
Product met expectations, but the Home Depot purchase was flawless.
Associate Mia at Ramsey store was exceptional...
by
Verified Purchase
Recommended
Jan 17, 2017
Exact replacement for broken faucet. Works fine.
Exact replacement for broken faucet. Works fine.
by
Verified Purchase
Recommended
Jan 10, 2017
Easy to change out old and put in new.
Easy to change out old and put in new.
by
Verified Purchase
Recommended
Jan 10, 2017
This is the only product that fits my kitchen sink with a built in sprayer...glad home depot stil...
This is the only product that fits my kitchen sink with a built in sprayer...glad home depot still has it in stock.
by
Verified Purchase
Recommended
Oct 26, 2016
The brushed nickel finish is impossible to keep clean. It gets a spotty look within minutes of cl...
The brushed nickel finish is impossible to keep clean. It gets a spotty look within minutes of cleaning... something about the way water beads up on it rather than quickly draining off as it would with chrome. The finish is also very thin. NO ABRASIVES of any kind or you will rub it off and be down to bare yellow brass.
by
Response from Kohler Product ExpertOct 26, 2016
Hi Ananda, my name is Sarah with Kohler Co. I am sorry to hear your Brushed Nickel side spray is difficult to clean. To remove water spots, we recommend a solution of 50% white vinegar and 50% water. Everyday cleaners that can be used can be found here: https://goo.gl/ZEMgPf If you have any questions, please contact our Customer Service team at KohlerCustServ@Kohler.com. -Sarah B. KOHLER Customer Service
Jul 26, 2016
Leaked after 5 weeks
Installed and worked fine, until...after 5 weeks of operation, a pinhole-sized leak developed on the body of the sprayer. Will be returning ASAP. This is the second different sprayer that I have purchased from Home Depot this year, and both developed leaks after less than two months of use. And, this one I had to order online because the store only carries the same brand that leaked the first time. I'm starting to think all their sprayers are of extremely poor quality.
by
Response from Kohler Product ExpertJul 28, 2016
Hi OSUFixer, my name is Sarah with Kohler Co. I am sorry to hear your new kitchen sidespray has started leaking. We would like to help you with a replacement. Please contact our Customer Service team at KohlerCustServ@kohler.com. We hope to hear from you soon! Sincerely, Sarah B. KOHLER Customer Service
DIY
Verified Purchase
Apr 26, 2016
Wonderful product
When the original broke I considered generic replacement but I decided to go with original replacement equipment. The quality is superb.
by
Verified Purchase
1 found this review helpful
Dec 8, 2015
Picture does not match what you get!
I have no problem with function or installation, it is better than adequate. The problem I have is that the picture shows you get the spray nozzle head and that it is seated into a base that the nozzle head sits in on your counter when not in use. Here's the problem, this product does not come with the base, so there is no base for the shower head to rest in when not in use. Very disappointed, why sell just a nozzle head without the base, where does the nozzle head sit. Makes no sense, and why does the picture show the nozzle head all snuggled into its base, very comfortable looking, when you don't get the base for it to rest in.
by
16 found this review helpful
Nov 3, 2015
Just like the original
This sprayer head was super easy to install. It came with the hose but I only needed the sprayer. The sprayer unscrews from the hose. New one was just like the old one, perfect match to the sink and faucet. Very happy to have found it at Home Depot. It arrived quickly too.
by
Verified Purchase
Recommended
Sep 29, 2015
able to ID sprayer replacement from picture
Replacing the sidespray....the fact that the button that you press to spray failed and required the replacement. and also both the old and the new sidespray have a tendency to bleed off water on the sink after use when back in the holder. thats why only average on Q and V
by
Verified Purchase
Jun 2, 2015
A great replacement
A great replacement for the original. The finish matched perfectly.
by
DIY
Verified Purchase
Recommended
1 found this review helpful
May 20, 2015
perfect sprayer
works great, i have purchased this in the past and it would be great if the employee in store knew it was offered on line though
by
DIY
Verified Purchase
Recommended
1 found this review helpful
Mar 10, 2015
Spray nozzle
A slightly different design of the original but still matches and fits the faucet like new. Swapped out the old leaky one for this one in minutes. Hardest part was cleaning out the cabinet to reach the connection.
by
Recommended
4 found this review helpful
Dec 5, 2014
Company sent a new Side Spray gratis
I would definitely buy a product from this company again. I had already purchased a replacement, never thinking about calling the company. I decided to call the company to ask if the replacement part I had purchased was interchangable with the existing one. They took the part number from me which, by the way, is located on the hot water hose and said they would send me a replacement free of charge.
by
Recommended
3 found this review helpful
Sep 17, 2013
quality brand
We always trust Kohler products - this side spray was exactly what we needed to replace the old one.
by
Verified Purchase
Recommended
3 found this review helpful
Aug 4, 2012
Disappointed: broke after 4 years
I'm very disappointed that this brand I used to trust is cutting corners with the usual made in China junk. It doesn't explain otherwise why this sprayer (which came with the faucet) broke after not even 4 years of normal use. Now that we have a new one, and therefore I have something to compare it to, I can tell you that even before it broke it never worked well. It didn't have enough pressure and was slowly leaking droplets of water. When the faucet will brake too, I will not purchase the same brand.