I installed two Kraus sinks in my new kitchen about two years ago. I love them even though the square corners in their bottoms require frequent cleaning unlike on the sinks that are more rounded in the bottom. On the main sink in my kitchen, the secure gasket on the strainer has worn out and started falling apart. I wanted to replace it, but could not find any rubber gaskets on this website. I feel that it is not right to replace the whole strainer just because of the rubber gasket wears out so quickly.
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Recommended
Customer review from kraususa.com
Jul 7, 2019
Not all stainless steel. Screw is rusting already
Only in service for about six months. I used plumbers putty instead of the rubber gasket because I'm old fashioned and I wanted a tight finished look in the sink bottom. However, this is a "shell" design and you technically would not need putty or the gasket. That is because any water that gets under the flange goes right into the shell of the unit, which is sealed to the drain. So instead of the water seal being in the bottom of the sink under the flange, the actual water seal is underneath the sink where the shell of this unit makes contact to the underside of the sink. As far as the design, it's great... this deep basket catches everything very well. As far as the shell, leaks are less likely, but I believe you might get crud or slime buildup inside the shell. The shell is hollow between the inside metal pieces and the outside plastic pieces. Gravity takes water down, but if crud or slime decides to stay inside that shell and grow, nothing would be able to stop it or flush it out. You would have to take it apart and manually clean.
As you can see from my photo, the screw-nut inside that holds everything together is starting to get rust pits. This is very disappointing and this part should also be made from stainless steel. I wonder how long before it’s so rusted it either falls apart or cannot be unscrewed.
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Response from Customer ServiceAug 27, 2019
Thank you for your feedback. Sorry to hear that our BST-1 didn't meet your expectations.
Our drains are constructed of stainless steel but do have some plastic parts such as the tail piece and plastic nut.
I would also be happy to assist any way I can and offer a replacement strainer along with answer any additional questions you may have.
Please feel free to reach out to us at 800-775-0703 or email us at customerservice@kraususa.com.
Happy to assist.
Best,
Mike
Kraus USA
Customer review from kraususa.com
Apr 24, 2024
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Jul 19, 2023
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Verified Purchase
Jun 3, 2023
Excellent item - fit the need exactly...
Excellent item - fit the need exactly
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Verified Purchase
May 10, 2023
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May 3, 2023
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Verified Purchase
Jul 22, 2022
Drain Plug and Warranty
I purchased the Kraus Model# BST-1 from Home Depot on July 14, 2022.
The drain plug supplied with the Kraus Model# BST-1does not fit well. It leaks and if you barely bump it it will completely dislodge and allow all of your water to drain out. This is a very pour design. Th warranty information on the Home Depot website shows that this has a lifetime warranty, but the paper insert in the box with the drain assembly stated the the warranty is 1 year. I would not recomend this product to anyone.
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Response from KrausJul 25, 2022
Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.
Jun 30, 2022
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Verified Purchase
Jun 30, 2022
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Verified Purchase
Apr 5, 2022
by
Verified Purchase
Feb 5, 2022
Kitchen sink strainer ST-2HD
Very happy with the strainer I have not had a with a stopper for a long time
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Recommended
Customer review from kraususa.com
Feb 2, 2022
easy to install just wished the holes were a bit...
easy to install just wished the holes were a bit smaller for rice.
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Nov 10, 2021
Terrible design. creates multiple safety issues
I recently a Kraus sink with square drains installed, and was surprised to discover that sendin food into the garbage disposal had now become a multi-step process, which includes removing the adaptor by inserting your fingers INTO the disposal, which then exposes the entire disposal. Not only is this unsafe and cumbersome, if you do not replace the adaptor prior to running the disposal, food particles splash up through the wide open drain hole, spreading food contaminants around the sink. With any other design, you can safely use a utensil to guide the food into the drain while running the disposal. I do not trust this design with my children. It is unsafe to expose the blades of the disposal, unsafe to require your hand to enter the disposal to use it, unsafe to have to excessively move parts in order to get items with potential bacteria down the drain and then cover it up so the bacteria does not splash throughout the kitchen. I NEVER would have let my contractor install a sink with square drains had I known about this ridiculous design. To top it all off, my brand new scratch-resistant sink has a scratch from my fingernail, and it is impossible to keep clean. Water spots everywhere and it always looks dirty.
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Customer review from kraususa.com
Nov 3, 2021
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Sep 9, 2021
Stopper won't fit any more.
Love the sink and the strainer basket, but now the stopper wont go in due to the gasket stretching out from pulling it out. Do you sell a replacement gasket ?
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Response from Customer ServiceSep 10, 2021
Thanks for reaching out to us.
This is not something that typically occurs with our strainers but we would be happy to assist you in obtaining a replacement.
Please feel free to reach out to us at 800-775-0703 or via email at customerservice@kraususa.com and we will take it from there.
Thanks
Customer review from kraususa.com
Aug 4, 2021
Square sink drain is slow
The square drain that came with our new Krause sink is very slow to drain. It’s no match to the round deep basket style kraus drain. And there’s no alternative to change it with as no other square drain can be found
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Customer review from kraususa.com
Jul 26, 2021
Need new design
I bought this unit as part of a bunch of Kraus products. This one however is not up to par. Due to the tri arm stopper support, it's near impossible to get the food down into the disposal. Kraus needs to develop a new rubber damper/shield so that food can go down like any other typical round design.
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Customer review from kraususa.com
May 17, 2021
Just installed two weks ago, like it so far....
Just installed two weks ago, like it so far.
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Verified Purchase
May 3, 2021
Doing Assembky with FlipCap
I really love this drain. I wish it came in Bronze.
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Recommended
Customer review from kraususa.com
Apr 29, 2021
Great item, but....
Seems to collect lots of water spots, etc. It would be great if they could make this in the Spotfree Stainless Steel finish just like the other accessories like the air gap, soap dispenser, etc.
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Recommended
Customer review from kraususa.com
Mar 17, 2021
Not great - it gets rust and discolored which is...
Not great - it gets rust and discolored which is weird and doesn't seem as solid as original
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Verified Purchase
Feb 12, 2021
You need this in your kitchen!
If you have been just getting by with an old school strainer, install this and it will be a game changer. No need to reach into a disgusting mess of your kids half eaten food.
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Recommended
Customer review from homedepot.ca
Dec 18, 2020
Great upgrade for catching sink debris
Great upgrade from a regular drain! Highly recommended.
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Verified Purchase
Customer review from homedepot.ca
Nov 25, 2020
The perfect addition to the Kraus sink, since there no...
The perfect addition to the Kraus sink, since there no garbage disposal connected. This is what should be shipped from the factory. So glad we swapped from the shallow drain. Much more useful and allows for much better water drainage overall.
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Verified Purchase
Oct 24, 2020
I really like the removal basket.
I really like the removal basket.
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Verified Purchase
Recommended
Oct 15, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 2, 2020
Catch lots of food and easy to dispose
Easy to...
Catch lots of food and easy to dispose
Easy to clean
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Verified Purchase
Sep 1, 2020
Works ok packaging seemed old and worn like it was...
Works ok packaging seemed old and worn like it was in someone’s trunk.