Thanks so much for your feedback. We're sorry to hear that glass disc of your faucet arrived damaged but we are glad to hear it was replaced. I also want to personally apologize for your experience. We pride ourselves on the level of service we provide our customers and we aim to exceed expectation with every interaction.
Please feel free to contact me directly should you want to share any additional feedback. My direct line is 801-775-0703 and email is mrodriguez@kraususa.com
I've also opened a case for you that you can reference: Case # 134877.
Thanks for reaching out and for providing us with your feedback.
Best,
Mike
Kraus USA