Hi William,
Thank you for your feedback. We’re glad to hear this Towel Ring wasn't the right one for you. We understand a feature for one person can sometimes be a hindrance to another.
We appreciate you taking a few minutes to share your experience with our product and will take your comments into consideration as we continue to develop new products!
Please contact our customer service at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.
Best,
Mike
Kraus USA