We love the shape, color, and how well the Gabrielle toilet works and we were even fine with payi...
We love the shape, color, and how well the Gabrielle toilet works and we were even fine with paying the relatively high price for it. It would have received a 5 star rating EXCEPT the shape of the tank top does not match the shape of the tank. It is like no one ever checked to see if the tank top fit well on the tank it sits on. I've tried to ignore the mismatch and get used to it, but still every time I use the toilet this obvious difference in shape bugs me.
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Response from Kohler Product ExpertApr 9, 2019
dennis, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Gabrielle toilet. We take pride in our designs and are disappointed that your experience has been less than exceptional. We would like to provide you with a replacement tank lid. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you! - Jessica P. KOHLER Customer Service.
4 found this review helpful
Apr 28, 2015
Gabrielle - HPitt
Good product; good height. Toilet seat cover flimsy, installation not easy and didn't stay; had to return the original one because it was broken
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Pro
Verified Purchase
Recommended
1 found this review helpful
Nov 10, 2020
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Verified Purchase
Oct 23, 2020
The bowl did not have enough staining around the rim....
The bowl did not have enough staining around the rim.
by
Verified Purchase
Sep 10, 2020
Toilet was easy to install and it works great. ...
Toilet was easy to install and it works great. It is quiet, especially during fill after a flush. My wife likes the height of the seat. It's a little higher than our previous toilet.
by
Verified Purchase
Jun 24, 2020
HOME DEPOT SUCKS!...
HOME DEPOT SUCKS!
by
Verified Purchase
May 20, 2020
1 Star Review
Rating provided by a verified purchaser
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Response from Kohler Product ExpertMay 20, 2020
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear you have rated the Gabrielle toilet negatively. We would love to hear more about your experience in hopes that we can find a solution to your concerns! Please contact us by email at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
May 5, 2020
Punctual, orderly, great installation, and clean-up....
Punctual, orderly, great installation, and clean-up.
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Verified Purchase
Feb 4, 2020
We are very happy with the toilet style and flushing...
We are very happy with the toilet style and flushing mechanisms. I wish I could have seen floor samples of the colors. It seems like they could offer the toilet seats or just sample porcelain pieces to show color. Anyway, I'm okay with our choice in "cashmere" but I wish I choose something else.
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Verified Purchase
1 found this review helpful
Sep 25, 2019
Excellent product knowledge and service ...
Excellent product knowledge and service
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Verified Purchase
1 found this review helpful
Jun 8, 2019
Great purchase
Great toilet, easy to install and functions flawlessly
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Verified Purchase
Customer review from homedepot.ca
May 22, 2019
Very nice looking. I was going to buy the Kohler that cost $300 more, but my husband wanted to bu...
Very nice looking. I was going to buy the Kohler that cost $300 more, but my husband wanted to buy this one to save the money. It looks great and works well. It doesn't have a loud flush and matches our 30 year old Kohler pedestal sink perfectly!
by
Verified Purchase
Recommended
1 found this review helpful
May 22, 2019
I am a little disappointed with the lack of power on the piston flushing. I have a 5 year old of ...
I am a little disappointed with the lack of power on the piston flushing. I have a 5 year old of the same toilet and the piston flushing is much stronger.
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Verified Purchase
2 found this review helpful
Dec 26, 2018
We like the toilet a lot... However, the Kohler quality appears to be decreasing from when we las...
We like the toilet a lot... However, the Kohler quality appears to be decreasing from when we last purchased. (Over the past few years, we have replaced older kohler toilets in 6 bathrooms and this was the last). The only complaint so far has to do with the quality of the tank/lid finish. We purchased the toilet and installed it, only to realize that there was a sharp edge to the tank lid. (sharp enough to cut my friend's hand). Home depot was very good about replacing the lid for us.. When the new tank lid arrived, we realized that the lid alone was not the problem. Apparently, the glaze/finish on the lid and tank are done at the same time, and the lid fit is dependent on the top edge finish on the tank. So, the new lid did not fit correctly. We had to uninstall the toilet and order a new toilet. Such an inconvenience. To Home Depot's credit, they were very accommodating (gave a discount and arranged for delivery and pickup to our home). But it really was a Kohler problem and not Home Depot's fault. This process took over a month. To top things off, I noticed 2 small defects in the glaze finish on the new toilet's bowl.. I had to order touchup paint from Kohler (over $100 for a tiny bottle).
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Verified Purchase
Recommended
Dec 18, 2018
It’s hard to believe I am recieving this. The...
It’s hard to believe I am recieving this. The toilet is great but I did NOT
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Response from Kohler Product ExpertMay 30, 2019
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I'm sorry to hear you are not completely satisfied with your Gabrielle toilet purchase. We would like to connect with you to learn more about your disappointment so that we can help! Please email us directly at KohlerCustServ@kohler.com for additional assistance. Sincerely, Sarah B. KOHLER Customer Service
Verified Purchase
Nov 20, 2018
I was very pleased with this toilet. The color (Ice Gray) was perfect for our new, light gray pa...
I was very pleased with this toilet. The color (Ice Gray) was perfect for our new, light gray painted master bathroom. The toilet quality is excellent. Even the toilet seat, with it soft-close feature, is excellent. I would definitely recommend this Kohler Gabrielle toilet to others. A+
by
DIY
Recommended
Nov 7, 2018
The Kohler toilet uses significantly less water which reduces our water bill. It flushes thoroug...
The Kohler toilet uses significantly less water which reduces our water bill. It flushes thoroughly with ONE flush. The height is perfect for our elderly knees. I recommend it highly.
by
Verified Purchase
Recommended
Nov 2, 2018
Great toilet
Although this toilet is a bit on the pricy side, it works flawlessly and is extremely easy to clean. Quality item!
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Recommended
Customer review from homedepot.ca
Aug 28, 2018
Hard to beat the 35 to Kohler but this comes...
Hard to beat the 35 to Kohler but this comes close
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Verified Purchase
Jun 5, 2018
Very good
Very good
by
Verified Purchase
Recommended
Mar 20, 2018
It came assembled and it works great, I am pleased...
It came assembled and it works great, I am pleased with out purchase
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Verified Purchase
1 found this review helpful
Mar 13, 2018
This is very similar to the San Souci but has a slightly larger bowl and taller tank. It's a good...
This is very similar to the San Souci but has a slightly larger bowl and taller tank. It's a good choice if space is not an issue. The taller tank results in more water pressure and a very powerful flush for such a small amount of water per flush. Since the tank has more capacity then only about half of it is used for each flush but it works flawlessly. The larger bowl is also a little deeper and retains a decent amount of water between flushes. This, along with the built in glaze, results in the bowl staying quite clean with little maintenance. It is recommended, however, to use a bowl mop for cleaning as the usual stiff bristled brush can eventually scratch the glaze thereby reducing its effectiveness.
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Recommended
4 found this review helpful
Mar 7, 2018
I'd like to give it five stars, but the top...
I'd like to give it five stars, but the top of the tank does not fit the contour of the tank as well as I expected for a toilet this expensive. That is a real discipointment.
Dennis Morden
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Verified Purchase
2 found this review helpful
Dec 26, 2017
Clean sleek and comfortable. Very happy with our choice and...
Clean sleek and comfortable. Very happy with our choice and style.
by
Verified Purchase
1 found this review helpful
Dec 20, 2017
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Nov 8, 2017
toilet is excellent the seat provided is flimsy & marginal
toilet is excellent
the seat provided is flimsy & marginal
by
Verified Purchase
Recommended
1 found this review helpful
Nov 5, 2017
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 11, 2017
Kohler toilet
It works and looks great. Its very quiet and comfortable.
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Recommended
Jun 4, 2017
Very disappointed. With the price of this toilet, I was expecting for something with decent quali...
Very disappointed. With the price of this toilet, I was expecting for something with decent quality. I bought three of this toilet for my house. After less than a year, two of them already start to leak. After flushing, the toilet sometimes would leak, and the water just keep running. I have to flush it multiple times, so that the toilet can finally fill up and stop leaking water.
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Response from Kohler Product ExpertJun 6, 2017
Hello, my name is Sarah with Kohler Co. I am sorry to hear your toilet does not always shut off after a flush. This is most likely caused by debris that has gone through your water line and has gotten stuck in the fill valve. It can happen after a new toilet is installed or the water is shut off to the toilet for an extened period of time. It can also occur if there is any sediment that has gone through the water line. We would suggest flushing out the fill valve as this will most likely eliminate this problem. To view an instructional video explaining how this can be done, please follow this link: http://bcove.me/vl3k3edf -if you are still having an issue after flushing out your fill valve, please contact us directly at KohlerCustServ@kohler.com. -Sarah B. KOHLER Customer Service