Thank you for your feedback and for bringing this to our attention. We are sorry about your experience and assure you we take your concerns seriously. Please submit warranty, service or parts request on the jeld-wen.ca website. Link: https://www.jeld-wen.ca/en-ca/product-support/customer-service/warranty-and-after-sales-service . Once again, we sincerely appreciate the time you have taken to provide this feedback.