Hello Hawk, we value your feedback, as it helps us improve. I am very sorry that you are having issues with our product. The mirror may appear cloudy due to our fog-free patented technology. The following steps will lead you to a shiny, clear fog-free mirror. For optimal results, you will need a soft lint-free cloth or soft paper towels and glass cleaner. Apply an ample amount of cleaner to cover the entire mirror, ensuring there are no dry areas. Then begin removing the cleaning solution using a sweeping, circular hand motion. If any areas remain tacky to the touch, repeat recommended steps as needed. If you find after these steps the mirror still has imperfections, I can certainly assist with a resolution. Please call 855-503-8380 for assistance. Thank you