Hello Dennis – I am writing to follow up on an unfavorable review you posted on February 12th on homdepot.com for the Hampton 28 in. x 34 in. Framed Vanity Mirror in Natural Hickory you purchased. The Home Depot is focused on ensuring complete customer satisfaction. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. In reading your review, it is apparent that you had quality issues. We suggest calling Customer Service to help provide a solution for your Glacier Bay product. Please call Glacier Bay Customer Care at 1-888-774-8062, Monday - Friday from 9:00 AM to 7:00 PM EST, so that we may discuss your issues further. We are very hopeful to hear from you and help you resolve the difficulties you’ve experienced. Your complete satisfaction is our goal. Thank you for your time. Sincerely, Glacier Bay