Customer Reviews for GE 27.7 cu. ft. French Door Refrigerator in Stainless Steel

Hello Whatsinaname1 - Thanks for your review. We are sorry to hear that you have to replace the door bins. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Olga@GEA

Hello DCOOK83, Thank you for taking the time to write a review on your refrigerator. We regret your experience. This is not what we would expect from our products. We would like to look further into this issue for you. Please forward this entire email to eResponse@geappliances.com along with the following information: ~Contact Name ~Home Address ~Phone Number ~Model Number-GFE28HMHES ~Serial Number- ~Date of Installation If you need help locating the serial number, please click on the link below: http://bit.ly/2onjFMl We appreciate your feedback and look forward to hearing from you. Not Cooling Fridge 193689012 Age 35-44 Why I chose this product Word of Mouth Recommendation I have used this product for 1 to 2 years Sweepstakes No Did you read product reviews online before first purchasing this product? No Where did you purchase the product? Online The bottom is freezing produce ( see pic of frozen ice) the rest of the items are nearly room temperature. This is 14 months old. Freezer, lights works but that’s all. Really it worked! I bought the whole set! Now what!?

Hi - thanks for sharing your review and for being a part of the GE Appliances Family. We appreciate your feedback and apologize for the inconvenience you've experienced with your refrigerator. If you are finding a water or ice accumulation under the crispers, temperature or humidity controlled drawers or standard fruit and vegetable drawers in your refrigerator, it will require service to correct this. We hope this is helpful and feel free to reach out if there's anything we can assist with moving forward or if you decide to give our products another try. Take care. Lauren@GEAppliances

Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about your refrigerator no longer working. That is not something we expect. With this in mind, we are going to forward this information over to our production team to review. That way we can start looking for improvements we can implement for our models going forward. Thank you again for sharing this. - Jonathon@GEAppliances

Good morning, We appreciate you taking the time to leave a review on your GE Appliances french-door refrigerator, model GFE28HSHSS. We are truly sorry to hear that the control board failed, the fan stopped working, and now food is freezing inside the fresh-food section. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. We hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances

Hi! We appreciate you taking the time to provide us with your valuable feedback. We are so sorry to hear of your experience with this refrigerator. This is definitely not the consumer experience we want with any of our products. We recommend scheduling service with one of our certified technicians to get these issues properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@GEAppliances

Hi, We appreciate you leaving a review for this refrigerator. Your experience is important to us, and we'll make sure our quality team has your comments on its evaporator fan when improving future models. -Sylvia@GEA

Hello! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your internal lights have stopped working. There is LED lighting in the fresh food compartment and on the bottom of the fresh food doors to light the freezer compartment. An authorized technician will need to replace the LED light. Please call GE Appliances Service at 1.800.432.2737 to get these lights replaced. We have also provided a list of unusual refrigerator sounds at the link below. If your refrigerator is making a sound listed below, service may be needed. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga=2.67127128.898203024.1685453511-2082806389.1677780257 We are honored to have you as a part of the GE Appliances family. We hope with the information provided you are able to continue enjoying your refrigerator for many more years to come! - Adrian@GEA

Hello - Thank you for taking a moment to get in touch and leave your feedback. We are so sorry to hear about your refrigerator going out so soon. We strive to build quality appliances that last, and it definitely shocks us to hear when they have issues early. We are sending your feedback and information over to our product team to research also. Additionally, one of our agents will be reaching out over email to assist with the washer. Stay safe. Jonathon@GEA

Hi there. Thank you so much for taking the time to provide us with a review on your refrigerator. We're so sorry to hear about it malfunctioning, we're sure this would be frustrating to say the least. We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the quality and features of this unit. Please feel free to connect with us at any time for anything needed. -Haley@GEA

Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA

Hello- Thanks so much for your purchase and for sharing your review. It's great to hear you are liking the layout. We can understand your concern in regards to the different sounds you are hearing. Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Please review page 38 in your manual for normal sounds you will hear. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga=2.102463172.419789475.1659984428-632156402.1658924269&_gac=1.144302465.1660085889.EAIaIQobChMI5PuQ6O26-QIVEgaICR2ucQGiEAAYASAAEgJ5avD_BwE We are sorry to hear it froze everything. Please review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809&_ga=2.135577076.419789475.1659984428-632156402.1658924269&_gac=1.238289332.1660085889.EAIaIQobChMI5PuQ6O26-QIVEgaICR2ucQGiEAAYASAAEgJ5avD_BwE If you still have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

Hi there, we're glad to know you loved your refrigerator at first, but so sorry you've since been having issues such as ice forming, leaking, and the refrigerator portion not staying cold. We'd never want this for our consumers so we can definitely understand how this would be so aggravating for you. To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm We also want to check on this for you, so please be on the lookout for an email from our team. We look forward to getting in touch. Guy@GEA

Hello - We appreciate you taking the time to share your review. We are glad you love your refrigerator. We are sorry to hear of the issue with the icemaker. The defrost cycle radiates some heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during the defrost cycle and may cause the ice to freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keep the ice from melting. Make sure the freezer is at least 3/4 full of food. If this information does not help, service is recommended. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. We apologize for any inconvenience it has caused. Olga@GEA

We're so sorry that your refrigerator has had so many issues since it was installed. This is certainly not something we would expect to hear and apologize that you've had to go through this. If you are currently having any issues with it, then we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Please let us know if there's anything we can do to improve your experience with this refrigerator. We're here for you. -Chris@GEA

Hello. We appreciate you letting us know of this situation – we truly hate to hear you’ve had an issue with some parts of your refrigerator freezing up and other areas not being as cool as you want. We know those issues, and any concerns over sound, may be frustrating to deal with. This isn’t the great ownership experience we want for you, and we’d like to assist. If you are referring to freezing in the Temperature Controlled Drawer, those settings can be adjusted to be warmer. Keeping a reasonable food load in the drawer, and the overall refrigerator, can also help maintain an even temperature. There is information regarding the Temperature Controlled Drawer in the manual on page 16: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60716-5.pdf&_ga=2.196885096.537145943.1644244100-1532666414.1643037112 . For ice or frost building up in other areas of the refrigerator, you may want to make sure there are no issues with the door gasket preventing a proper seal – the doors being left open or opened too frequently can result in ice/frost build-up. Making sure the refrigerator is level and the doors align so they can close properly can also help. For the trouble you’ve had with the rest of your refrigerator not getting cool enough, in addition to the tips above, you might want to make sure the condenser is clean and no large items are blocking the air flow along the back wall. We have additional details in a support article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.266966090.537145943.1644244100-1532666414.1643037112 . Notice of the trouble you’ve had, and your concern over noise, will be sent for review and future development – we value your insights. We do expect newer refrigerators to sound a bit different than older models you might be used to because of added features; there’s a list of normal noises for the unit to make on page 38 of the manual, if that might help. Troubleshooting tips are also available on page 39. If you are unable to resolve your concerns, our Service Department is available at 1-800-432-2737 – a technician will be able to diagnose and repair any issues with your refrigerator. We hope this issue with your refrigerator is resolved for you soon. As we go forward, we will work to earn back your faith in our brand. We are happy to help with any other inquiries or concerns. -Sarah@GEA

Hello there, we appreciate you taking the time to reach out to us. We're so sorry to hear that your drawers are falling apart. We can imagine how frustrating this is for you considering this is certainly not the level of quality we hold ourselves to. With that said, please know we'll be sure to share your feedback with our product development team for future consideration and we're wishing you the best. Guy@GEA

Hello there, we're so sorry to hear the temperature is swinging in your refrigerator. We can only imagine how frustrating this would be for you and we're happy to help. For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm We're confident our technician will be able to get you taken care of and we're wishing you the best. Guy@GEA

Hello and sorry to hear that your refrigerator is not cooling. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm -- Here is some items to check. https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 -- You can try unplugging the refrigerator for a couple of minutes and then plug it back in to reset the electronics. We apologize for any inconvenience. Stay well. Geoff@GEA