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Customer Reviews for Frigidaire 36 in. W 26 cu. ft. Side by Side Refrigerator in Black

Internet #204160639

Model #FGHS2631PE

Store SKU #1000013156

  • ENERGY STAR Qualified for year-round energy and money savings
  • Tall Water and Ice Dispenser makes it easy to fill water bottles
  • 3 Spillsafe Shelves help contain spills and make clean-up easier

Customer Reviews

  • 4.1
    out of 3,877 reviews
  • 79% recommend this product
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Showing 1-30 of 3,877 reviews
Has its good and bad points
[This review was collected as part of a promotion.] Keeps food cold, and frozen food frozen. Ice maker and door dispenser explode ice chunks all over the floor with each use. Ice is not easily accessible from the bin in the freezer, so the only way to get ice is through dispenser. Loose ice has ruined the hardwood floor finish. Please design a better system.
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Response from Online Outreach SpecialistDec 30, 2019
Hello, 2Rivers! Thank you for your feedback! We are happy to hear that your refrigerator keeps your food cold and frozen. In regards to your ice maker, please check to make sure that ice is not stuck in the dispenser flap. This could make ice dispensing difficult. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
    Is your fridge running? Yes...All the time.
    We bought the Frigidaire Gallery set including this fridge. I was first put off by the amount of time the thing runs; It seems to never stop. The fridge looks nice, does the job intended and it is quiet so we ignored that it is always running. We have owned the fridge for 2 years and the display has started to go out. Thankfully Frigidaire foresaw this coming and created a "Display Off" option. The only other complaint I have about this fridge is the peg that holds the milk shelve up. From day one it popped out of the side and just hangs there at an angle. I even tried to push it back in and with nothing on the shelve it pops right back out.
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    Response from Online Outreach RepresentativeJul 19, 2018
    Hey, FreakingFrigidaire. Thank you for taking the time to share your thoughts and concerns on your Frigidaire Gallery 25.6 Cu. Ft. Side-by-Side Refrigerator. Refrigerators today are designed to run longer with energy efficient compressors. Less startup saves energy. Bummed out to hear about your display and shelf, it does appear your display may need some additional attention. At your earliest convenience, please contact our Customer Care Team at 888 203 1389 for further assistance. Our specialists are available Monday through Friday from 8am-8pm EST. We appreciate your feedback and business with us. Best Regards, Derrick
      The Gallery is so spacious l!
      [This review was collected as part of a promotion.] Its beautiful, quiet, and now matches my Gallery stove!
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        • Recommended
        This was a terrible fridge, no wonder is discontinued. However, if I knew back then that it was g...
        This was a terrible fridge, no wonder is discontinued. However, if I knew back then that it was going to be discontinued I would have not bought it. I also purchased insurance for 3 years for it. The fridge started to freeze everything inside. In 3 months of usage they came to fix about 5 times, then decided to replace it. However, the new fridge was good for about six months, after that the same problem. They came to fix it twice and it worked for 6 more months. So now is over a year and started to freeze again everything. The big problem is that they didn't tell me that the insurance won't be transferred to the new fridge. After all, I paid for 3 years, $250. So my paid insurance was not even started (it goes into effect only after 1 year of manufacture warranty expires) when we got the replacement. But they didn't transfer it and now I am out of $250 plus a junk of new fridge that is just out of it's 1 year warranty. Great job, ElectroLux, and Frigidaire, I will never buy an appliance from you and inform everyone what junks you produce. Not only that, but whoever your insurance agents are, they should inform people about the warranty, even though is strange, no, to have to buy insurance twice for a fridge, plus the price of the fridge.
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          They look nice but made cheap!
          [This review was collected as part of a promotion.] We purchased the whole kitchen in August and before my our first payment and my first use on my stove it got scratched up and I followed all the instructions that came with it used the polish and all (see Attached photos) I even bought the rubber things to put on the sides of the stove so the food wouldn’t get down on the sides and get he stove dirty and I pull it out once a month and still clean the sides! My fridge has a crack on the inside lower corner by the opening and two of the door slots were cracked and one broke! I did call warranty department and they sent out two new slots no questions asked when I asked about the crack in the fridge they told me they can’t do anything about that! Maybe I should’ve got a gas range stove and the fridge with the freezer pull out drawer better to see items inside fridge! I’m kinda disappointed :( they look nice and smudge proof is not as bad as the original stainless steel appliances positive point! Well I’m not quit sure how the whole warranty thing works but one thing I know is things are not the way they used to be made and I was told by our sales person to go with Frigidaire cause it’s a American made product! Well I wish they would put a little more quality in our products and we could be more proud of buying American made products!
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          Response from Online Outreach SpecialistDec 1, 2017
          Hey Cathy1978, thank you for sharing your concerns with us. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. If aluminum pans slide across the ceramic cooktop, they may leave metal marks which will resemble scratches. Remove these marks immediately. Also, pans with rough bottoms may scratch your cooktop. Apply a few drops of cooktop cleaning crème directly to the soiled area. Rub the soiled area using a 3M Scotch-Brite Blue Multi-Purpose No Scratch Scrub Sponge, applying pressure as needed. If the soil remains, carefully scrape soil with a metal razor blade scraper, holding scraper at a 30 degree angle to the surface. Remove the loosened soils with cooktop cleaning cream and buff surface clean. We welcome you to contact us directly should you have any current questions or concerns. –Kind Regards,
            Great features and options
            [This review was collected as part of a promotion.] We purchased a new home that came with this Frigidaire refrigerator. Couldn’t be happier.
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              • Recommended
              Perfect!
              Had this installed in my new home, perfect size and look for a sleek kitchen! Finger proof stainless, lots of room on the freezer and fridge side, plenty of storage drawers and touch screen options for temperature and lighting.
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                • Recommended
                Best Frigidaire
                I purchased my Frigidaire about 3 months ago and I love it plus it looks great in my kitchen with all of my other stainless steel appliances! Still getting my kitchen remodeled almost done (:
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                  • Recommended
                  Frigidaire - FGHS2631PP
                  I bought my side-by-side Frigidaire 9/1/17 and I just love it. It automatically set the temperature for the frige and freezer side overnight. I especially like the crushed ice. It is quite and doesn't inconsistently pop like the Samsung I had before.
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                    • Recommended
                    Game Day Gallery!
                    I purchased the Frigidaire Gallery last month - Excellent product and perfect for all my game day food and beverage!! Go Cowboys!!
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                      • Recommended
                      Love the look
                      [This review was collected as part of a promotion.] It matches my other Frigidaire appliances. Plus the look and design is awesome.
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                        • Recommended
                        Keeps stuff super cold
                        [This review was collected as part of a promotion.] I like the look and friend say it keeps beer super cold
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                          • Recommended
                          Excellent product
                          [This review was collected as part of a promotion.] I bought this product a month's ago and I love it...the price was a great deal.
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                            • Recommended
                            [This review was collected as part of a promotion.] We love our new side-by-side! Plenty of room and so easy to keep clean!
                            by
                              • Recommended
                              A Little Moaning, But Excellent Nonetheless
                              [This review was collected as part of a promotion.] This refrigerator is an excellent value with great features, including digital display and control of both refrigerator- and freezer-side temperatures. If I've got one beef, and it's a small one, I'd note that the icemaker does a little moaning from time to time that takes a little getting used to.
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                                • Recommended
                                Would not buy
                                We have had our fridge for just over a month. It makes these weird clicking noises and the flap in the back for the ice maker gets stuck when it makes ice and it causes moisture to build up around the hole on the door and it freezes. So when I open the freezer door it falls on the ground. I have to shake the ice tray to get the flap to go back down so it won't build up the on the door. We had a technician look at it and he said that there is. O thing he can do to fix it.
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                                Response from Online Outreach SpecialistAug 10, 2017
                                I hate to hear about your refrigerator experience, Wholeshot. Please look for my email communication to you shortly. Thank you, Courtney
                                  Great fridge
                                  [This review was collected as part of a promotion.] I've not had any issues. It's large, relatively quiet. Any refrigerator is going to make some noises. The ice maker makes more than enough ice for me, a bachelor. The dispenser works great too. You have to get a rhythm and you will not have any messes. The doors close automatically, so no worries about finding doors open and contents warm. No finger prints! And plenty of storage.
                                  by
                                    • Recommended
                                    perfect for my family
                                    [This review was collected as part of a promotion.] I moved up in size from my previous frigidaire and love the 26 cu ft. There is always plenty of ice from the very quiet ice maker. So much more room or the kids snacks and my fruits and veggies. Always looks so clean! I love it.
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                                      • Recommended
                                      The story of my new refrigerator.
                                      [This review was collected as part of a promotion.] I bought a brand new home a year ago and I haven't moved into to yet, I only have a bedroom set so I can spend the weekends there. About a month ago I bought this beautiful refrigerator so now I can shop and enjoy some cold beverages, this is the first thing I bought for my new home and I love it!!!
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                                        • Recommended
                                        Great Buy!!!
                                        [This review was collected as part of a promotion.] I've owned my FRIGIDAIRE about two months and so far so good with five in the household it's already been put through the paces. I'm most impressed by the water/ice dispenser in the front that works far superior to others I've owned. VERY functional and visually attractive. For the price you won't find a better one.
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                                          • Recommended
                                          Love this refrigerator!
                                          [This review was collected as part of a promotion.] We have only owned this for two months but so far we love it! It is very quiet and looks great. Stays clean and any dirty hand prints that do show up wipe right of with a damp washcloth. Massive amount of space inside! My only complaint would be that the deli drawer squeaks (even when empty) but other than that we are pleased.
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                                            • Recommended
                                            Horrible shelving trim
                                            [This review was collected as part of a promotion.] We like our fridge, but I have been cut 3 times and only had it a couple months. When I reach my hand into grab something and I touch the trim on the glass shelves, it cuts me or peels my skin back. It has a very thin plastic lip on it that is awful.
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                                              Great features
                                              [This review was collected as part of a promotion.] I bought my ref 2 months ago and no regrets so far, it matches all my appliances, normal ice maker noise, no problem, there's no way to make it quiet, I love my Frigidaire
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                                                • Recommended
                                                Hassle Free Ice/Water Dispenser- No finger prints
                                                [This review was collected as part of a promotion.] Happy with the hassle free water and ice dispenser. Love the low maintenance no fingerprints smudge proof and great price!For life a Frigidaire.
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                                                  • Recommended
                                                  Absolutely love
                                                  [This review was collected as part of a promotion.] We built a new home and decided with a full frigadare set. It looks beautiful in our new home and the stainless steel looks so elegant. Very happy!
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                                                    • Recommended
                                                    I like my new Frigidaire!
                                                    [This review was collected as part of a promotion.] I had a Frigidaire before and it lasted 13 years so I thought I'd buy another Frigidaire when the old one quit cooling. I've been pleased so far. It seems bigger even though it's not much bigger than my old one. The shelves and drawers are better proportioned.
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                                                    Response from Online Outreach SpecialistMay 15, 2017
                                                    I am glad to hear you are enjoying your new refrigerator, FloRose! I am confident that you will experience the same longevity with this one as you did with the old one. ~ Brandi
                                                      • Recommended
                                                      Looks great in my remodeled kitchen!!
                                                      [This review was collected as part of a promotion.] I recently updated my kitchen. I love my new refrigerator! It really adds to the overall look!
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                                                        • Recommended
                                                        LOVE IT!!
                                                        [This review was collected as part of a promotion.] I love this refrigerator! This is stylish up against my new Frigidaire Microwave/Oven Combo unit. I LOVE my new look.
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                                                          Lots of room
                                                          [This review was collected as part of a promotion.] Everything about this refrigerator is great! I was surprised how much room was in this refrigerator there is. With a family of 6 that was important. I can fit a carton of eggs lengthwise and put a carton of strawberries lengthwise in front of that on the same shelf. Plus I love that I can set the drawers humidity level for vegetables or fruits. So I have one drawer for each. I would definitely recommend this refrigerator to everyone.
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                                                            • Recommended
                                                            Never worked right and Frigidaire won't fix, replace, or refund
                                                            Received ours in October 2014. Started malfunctioning on April 2015. Fridge side won't cool. Stays between 50 and 60 degrees. Had 7 service men out to see it. They don't know how to fix it. Frigidaire won't replace or refund. Dealing with Frigidaire (Electrolux) is a waste of time. Don't buy.
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                                                              24 found this review helpful
                                                              Showing 1-30 of 3,877 reviews