I hate to hear that your refrigerator is not cooling properly. I recommend adjusting the settings to a more colder setting. You may also want to make sure that the door gasket is sealing properly. You can check the gasket by placing a dollar bill on the cabinet and close the door? When you pull
the dollar bill out, you shouldn't be able to feel any resistance. I hope this helps! Please don't hesitate to contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you need additional assistance. Kindly, Courtney