Thank You for the review. We are sorry to hear about the issue you are experiencing with the product, it is a veneer product so it is odd that the door would have an actual split. You can e-mail or contact us at 1-800-375-8120 from 8:30 to 8:00 EST or via e-mail at e-mail@featherriverdoor.com to see if there is anything we can do to resolve your issue. Sincerely, Feather River Customer Service