Poor design. My unit or my battery have failed. I cannot tell if my charger or my battery is dead. These are rather costly units to go purchase both .. just in case one or the other or both are faulty.
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Response from ServiceJul 13, 2014
We are very sorry you're exeriencing any down time with your tool - and we will contact you to get you some assistance.
Customer review from dremel.com
Jun 18, 2014
Same problem with charger--stopped working
I have the same problem as the other reviewers. The unit won't charge. We aren't sure if it is the battery or the charger, but it would seem to be the charger as it had a slight charge when testing and got it to drain down, but couldn't get a light on the charge. It's a shame. The unit was good, but without a charger, it really becomes worthless.
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Response from ServiceJun 18, 2014
We are very sorry the unit has stopped working. We'll contact you to get you some assistance.
Customer review from dremel.com
May 15, 2014
poor charger or battery
I used the tool for max 3 hrs and I had the same problem: either the charger or the battery stopped working completely. Useless.
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Response from ServiceMay 15, 2014
We are very sorry your charger/battery has stopped working. We will contact you to get more details and provide a solution.
Customer review from dremel.com
Apr 20, 2014
not a good charger
this charger though used only sporadically only lasted a few years. No way to tell if battery is bad or charger is bad. Poor design.
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Response from ServiceApr 20, 2014
We'll contact you to make some arrangements to get you some assistance. Without taking a look at the product, it would be difficult for us to determine what the problem is - but we'd certainly be happy to help.
Customer review from dremel.com
Mar 9, 2014
Great at first but doesn't last
I bought this 2 years ago and the tool is still working like a champ. Unfortunately the charger isn't nearly as good as the dremel tool. The charge time went quickly from 3 hours to overnight to days and weeks. And further to plug and remove many times a day to get any charge at all. Once charged the battery holds up to days of use through many projects. Today I plugged in the almost dead battery to an immediate green light. Is it going to charge at all? I have no idea.