Customer Reviews for DreamLine SlimLine 60 in. x 30 in. Single Threshold Shower Pan Base in White with Center Drain and Back Walls

Thank you for your feedback. As you can see from other reviews on homedepot.com and other websites, DreamLine's SlimLine shower bases are very popular and most customers feel they exceed their expectations for quality and performance. We regret that this was not so in your case. DreamLine shower bases are mass produced and the drain location is predetermined for each base. The technical drawing accurately illustrates where the center of the drain will be on your particular shower base. If the drain location were incorrect on your base, it would be incorrect on hundreds, if not thousands, of other similar shower bases. DreamLine would have replaced the shower base for you, had we known of your situation. Every one of our shower bases is installed exactly the same way. Customizing installation manuals to each specific size would add to the cost of the product and is not necessary. DreamLine does place our Customer Support phone number on the front of every manual to assist with questions before, during and after the installation of our product. We are hopeful that you took advantage of this and was able to find the help you needed with your installation. If you are still in need of assistance, DreamLine's Customer Support Team can be reached by phone at 866-731-2244 or by email at support@dreamline.com. We are available M-F from 8am-7pm EST and Saturday from 9am-5pm EST. Thank you again for taking the time to leave your feedback and for choosing DreamLine.

Thank you for your feedback. The DreamLine Acrylic Walls that you purchased are able to be used for several different sized shower bases. This is why trimming at the job site is required for you to customize the panels for your installation. When installed properly, there should be no gapping or flexing of overlaps. Once caulked appropriately, there will be no leaking. DreamLine Acrylic Walls have become a very popular and durable alternative to tile among our customers. If you need any help with replacement parts, we invite you to contact our DreamLine Customer Support Team at 866-731-2244 to discuss this further. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 8am-7pm EST, Monday through Friday and Saturday from 9am-5pm EST. Thank you for choosing DreamLine and for your feedback.

Thank you for your review. DreamLine Actylic Walls are intended to be installed over finished walls and are well within the industry standards for thickness of similar products on the market today. We are glad that you found our product easy to install and are sure it has made a beautiful shower for your remodel. Thank you for choosing DreamLine and for your review!

Thank you for your review. We are sorry that your contractor felt that the DreamLine SlimLine shower base was not sturdy enough. DreamLine shower bases carry with them a limited lifetime warranty and have been used extensively in private residences and commercial properties without issue. We believe that had you gone forward with the installation, you would have been happy with your base, as numerous reviews on homedepot.com and other websites can attest to. We thank you for considering DreamLine and are hopeful that we will be your choice in the future.

Dear Valued Home Depot Customer, we have reached out to the vendor and their response is, "The QWall 4 and QWall 5 do come with decorative edge molding but unfortunately the older styles do not have this. Our Customer Support Department is available to answer any questions you may have prior to or after your purchase, assist with installation or offer technical or warranty information. Please contact us by phone at 866-731-2244 or via email at support@bathauthority.com Monday-Friday 8am-7pm EST.

Dear Valued Home Depot Customer, we have reached out to the vendor and their response is, "Our QWall kits are designed to be installed over drywall or tile and not directly to the studs, therefore the 1/8" thickness is adequate for this application. The thickness and durability is not inconsistent with what you can purchase from most other manufacturers products on the market today. DreamLine only uses quality materials to make their wall kits and trim pieces and stands behind all of their products 100%. DreamLine is available to answer any technical questions, address warranty issues or provide installation assistance. Please call our Customer Support Department at 1-866-731-2244 or email us at support@bathauthority.com Monday-Friday 8am-7pm EST. Thank you for your purchase and your review.

Dear Valued Home Depot Customer, we have reached out to the vendor and their response is, "DreamLine's QWall kits are designed to be installed over drywall or tile and not directly to the studs, therefore the 1/8" thickness is adequate for this application. The footrest for the corner piece is reinforced with fiberglass due to the amount of weight and pressure that is put on that particular area. We use quality materials to make our wall kits and trim pieces and stand behind all of our products 100%. The design of our product is not unlike what is on the market today for similar kits. Dreamline takes great care to outline the step-by-step installation process in the manual as clearly as possible. Please read these instructions carefully before installing. If you have any questions regarding installation, please call our customer support specialists. DreamLine’s experienced Customer Support Department is available to address any issues you may be having with your shower door. Customers are welcome to call in prior to their purchase, during the installation, and after the door is installed to have questions answered and directions clarified. Please contact the DreamLine Customer Support Line at 866-731-2244 or send an email to support@bathauthority.com. We are available M-F, 8am-7pm EST.

Dear Valued Home Depot Customer, "Thank you for your review and we are glad that you are please with the base you installed. We are sorry, however, that you had an issue with the panels. The DreamLine QWall kits are designed to be installed over drywall or tile and not directly to the studs, therefore the 1/8" thickness is adequate for this application. We use quality materials to make our wall kits and trim pieces and stand behind all of our products 100%. The design of our product is not unlike others on the market today. The panels are sent oversized as they are meant to be trimmed-to-size at the site. This is usually able to be accomplished with a straight-edge and utility knife by scoring the material several times. It is a good idea to use a fine grade sandpaper to take any rough edge off resulting from cutting. The walls are made from a Durable acrylic/ABS construction which will resist scratches under normal conditions. It has not been our experience that they scratch easily. DreamLine does recommend using warm soap and a mild detergent as many of the chemical cleaners on the market today can be harsh and have abrasives which may damage the finish. Our DreamLine shipping department takes great pride in how they package our products for shipping. Acrylic walls are fragile by nature and must be handled in a proper manner. Our products are crated and palletized for shipping to prevent any damage or loss while in transit. Unfortunately, once it leaves our facility we cannot control how the carrier handles the product. According to federal regulations, anything delivered via common carrier (tractor trailer) needs to be inspected within 3 days of delivery for damage and or missing parts so that a freight claim can be processed. If damaged and/or there is found to be missing parts beyond the 3 day window, the customer is liable for shipping costs of replacement parts. Because of the volume of product that DreamLine ships, our freight charges are much lower than if you would have had to contract a carrier to deliver the freight yourself. Freight charges are also calculated by distance and your item must have been going to the west coast for the freight charge to be that high. I am sorry if the freight delivery charge was delivered to you in an unacceptable manner. I can assure you that all of the Customer Support technicians search for the lowest rate, are aware that freight charges can be expensive and are sensitive to that. Should you have any other issues, or wish to discuss the issues in your review, please do not hesitate to contact the DreamLine Customer Support Line at 866-731-2244 or send an email to support@bathauthority.com.

Dear Valued Home Depot Customer, We reached out to MFG for more information and below is their response. “ DreamLine recommends the use of Liquid Nails 715 or 915 for the installation of our tub surrounds/backwalls. The instructions provided on the Liquid Nails tube will provide the approximate coverage, to help you decide how many tubes will be needed for your particular Q-wall kit application. When installing the Q-wall kit, please, follow the installation manual’s step-by-step instructions in order to make sure you have the correct and precise location for your pluimbing fixture when cutting the backwall. If your current fixture trim is too large, you may want to consider updating it to a more modern style. The Dreamline Slimline shower base has no lip on the outside of the pan by design and can be seen in the provided images and technical specification on the product listing page. A 2” compression fitted drain (not included) is needed to complete the installation of the Slimline base, as per instructions in the installation manual. Depending on your waste pipe size, you may need an adapter. Our bases come with a left hand, right hand or center drain location. If you are replacing an existing tub with a shower, please check the technical drawing carefully prior to purchasing, for correct drain location. The Slimline base has a lower profile sill, 2 3/4" than a standard base which makes it great for stepping in and out and is less obtrusive looking aesthetically. Dreamline’s expert customer support department is available to answer any questions the consumer may have prior to their purchase, in order to assist in making a more informed decision. Whether it is size, finish or specification question, we will be there to help you decide what is best for your particular situation. Our Support Department is available to answer any technical questions, address warranty issues or provide installation assistance. Please call our Support Department at: 1-866-731-2244 or email us at: support@bathauthority.com Monday-Friday 8am-7pm EST " Thanks, The Home Depot User Generated Content Team

Dear Valued Home Depot Customer, DreamLine QWall kits are designed to be installed over drywall or tile and not directly to the studs, therefore the 3/32" thickness is adequate for this application. We use quality materials to make our wall kits and trim pieces and stand behind, and provide a warranty on all our products. Our Support Department is available to answer any questions you may have prior to or after your purchase, assist with installation or offer technical information. Please contact us by phone at: 1-866-731-2244 or via email at: support@bathauthority.com

Dear Valued Home Depot Customer, DreamLine bases are of superior quality to comparable bases and are made of attractive high gloss Acrylic/ABS materials, as well as fiberglass reinforced for durability. Our Q-Wall backwall kits are designed to be installed over drywall or tile, not directly to the studs, therefore the 3/32" thickness is adequate for this application. DreamLine uses quality materials to make our bases and wall kits and stands behind all of our products. Please, contact our support department for assistance with damaged product and installation assistance. We can be reached at 1-866-731-2244 or via email at: support@bathauthority.com

Dear Valued HomeDepot Customer, We have reached out to the MFG for more information and below is their response. "Thank you for your feedback. Dreamline offers two different types of acrylic wall kits. One style comes with integrated corner shelves which must be installed. The other style comes with optional glass shelves. In either style, the shelves are included with the product purchased. Please, feel free to contact us with any questions via email at: support@bathauthority.com"

Dear Valued Home Depot Customer, The Q-Wall acrylic wall system needs to be installed against a solid surface such as drywall or tile. The acrylic walls are to be attached to your substrate using an adhesive designed for this purpose and which is safe to use with acrylic. The shelves have a 3 degree pitch to allow drainage and prevent water from pooling in the corners. The walls and corners are produced square but if care is not taken when cutting they can be cut out of square. This model is designed to be trimmed to size during installation to allow for the customers unique situation in size and fit of the shower space. Our Support Department is available to answer any technical questions or offer installation assistance at: 1-866-731-2244 or via email at: support@bathauthority.com

Unfortunately, we are not sure what product you may have ordered, however, the kit outlined in the product details contains a shower base and backwalls with plastic shelves, as pictured. The Q-Wall acrylic wall system needs to be installed against a solid surface such as drywall or tile. The style of walls you mentioned (the style that includes a pair of acrylic corner shelves) are not offered with a "tile" textured surface. This model is designed to fit a back wall 31-1/8" (+/- 3/4") and side walls from 29-7/8" - 40-1/2" and is trimmed to size during installation. The acrylic walls are to be attached to your substrate using an adhesive designed for this purpose and which is safe to use with acrylic. The shelves have a 3 degree pitch to allow drainage and prevent water from pooling in the corners. (We have no record of your purchase of a shower door, so we cannot comment on your opinion about that.) If you have any questions regarding the installation of our products please contact us at 866.731.2244 or Support@BathAuthority.com

Dear Lemire, We reached out to the MFG with your review and below is their response. "The installation of our low profile base is relatively simple. It is designed to be installed onto the sub floor directly against the studs. The base gets set onto a bed of mortar or plaster to aid in leveling and does not get screwed to the studs. The fiberglass reinforced acrylic base is more than sturdy enough, but additional bedding material may be added to provide more support. Depending on the conditions of your floor, some shims may be used to hold the base level until the mortar sets. Using a utility knife is the suggested tool to trim the acrylic backwalls to size. You are free to use whatever tool works best for you provided that it will not damage the product. We cannot say whether the retail pricing of our wall kits is comparable to other manufacturer's acrylic wall products, but our wall kit is designed to go over drywall or tile. and the thickness should not be an issue once it is installed. Our Support Department is available to answer any technical or installation questions you may have and can be reached at 1-866-731-2244"

We apologize for the trouble you experienced and are glad that we were able to assist you in replacing the damaged parts. We package our products carefully, but are not always able to predict the situations that may arise during shipping. Dreamline’s support department is available to answer any technical questions or offer installation assistance with any of our products. Please, feel free to contact us at: 1-866-731-2244 or via email at: support@bathauthority.com