Customer Reviews for DreamLine Elegance 49-1/4 in. to 51-1/4 in. x 72 in. Semi-Frameless Pivot Shower Door in Chrome

Thank you for your feedback. DreamLine does place our Customer Support phone number and email address on the front of the manual to address any questions or issues you may have. Did you call DreamLine to discuss the issue you were having? When the Elegance is installed properly, there is no leaking. DreamLine's experienced technicians are on hand to help you with such issues, possibly requesting photos of your installation or using FaceTime or Skype to diagnose the problem and offer solutions. We understand that you have replaced the shower door, but I would still like to speak with you regarding this. Please call DreamLine on Tuesday at 866-731-2244 and enter 158 when you begin to hear the phone prompts. I will be in the office from 8am-5pm EST. We thank you for choosing DreamLine and am sorry that the shower door did not work for you. Thank you, also, for your feedback and I look forward to speaking with you soon.

Thank you for your review. Oil Rubbed Bronze finishes can vary greatly among manufacturers. We are sorry that the finish you received was not what you expected. We do encourage customers to enlarge the photos on any web site that they are looking at when choosing a shower door. We do include a photo of the handle, in the Oil Rubbed Bronze finish, among the thumbnail photos.

If you would like to discuss this further, please contact the DreamLine Customer Support Team at 866-731-2244 or via email at support@dreamline.com. We are available 8am-7pm EST, Monday through Friday and Saturday from 9am-5pm EST.

We are sorry that you are unhappy with your purchase. DreamLine places our Customer Support phone number on the front of every manual and we are just a phone call away if you need help or clarification of the instructions. While the Elegance is one of our more complicated shower doors to install, our experienced Customer Support technicians are here to talk you or your installer through any questions you may have. We can even FaceTime or Skpe with you, showing you how our showroom model is installed. DreamLine does have a growing team of DreamLine Certified Installers and there may be some in your area. We invite you to contact our DreamLine Customer Support Team at 866-731-2244 to discuss this further. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 8am-7pm EST, Monday through Friday and Saturday from 9am-5pm EST. DreamLine wants you to be happy with your purchase and would like the opportunity to help you! Please contact us at your convenience.

Dear Valued Home Depot Customer, "Our systems provide an off-the shelf shower unit with the look of a custom design, and are readily available, as well as more reasonably priced than custom products. Dreamline encourages installation of our products to be performed by a professional, while having the assistance of another person, due to the size, weight and fragile nature of the product. Once the door is assembled and in place, the completion of the installation should not be lengthy. Our Support Department is available to answer any technical questions, address warranty issues or provide installation assistance. Please call our Support Department at: 1-866-731-2244 or email us at: support@bathauthority.com Monday-Friday 8am-7pm EST

Dear Valued Home Depot Customer, Glad to hear that your experience with our support department was helpful but sorry to hear that there was an anti water strip missing. They are well trained in all aspects of our shower door line from installation to warranty and when an issue arises there is no one else better suited to help. If you have any questions or concerns please call our support department at: 1-866-731-2244 or email us at: support@bathauthority.com Monday-Friday 8am-7pm EST