Hi, retired. We’re sorry to hear that you’re not completely satisfied with the finish on your new Delta product! The PVD process we use in the manufacture of many of our finished products adds the color to our Brilliance faucets and also provides superior abrasion resistance. We attempt to minimize variations in color by utilizing certain control methods. However, differences in sizes, shapes and materials of individual faucet parts can produce variations in color that can sometimes be noticeable to the human eye, despite the controls we have in place.
Please know that we take extreme pride in the quality of our products and service. We sincerely appreciate you contacting us and allowing us the opportunity to offer a response. Please feel free to contact our customer service team if you have any questions.
Best regards, Jon
Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com | Facebook/Twitter: @deltafaucet