Customer Reviews for DAP Alex Fast Dry 10.1 oz. White Acrylic Latex Plus Silicone Caulk (12-Pack)

Thank you for posting your feedback We are sorry to see your low star review on DAP Alex Fast Dry Acrylic Latex Caulk Plus Silicone. Because you did not provide the background details regarding your experience, such as temperature, humidity, width and depth of application, the surfaces you were applying the product to or any information regarding your application technique, it is difficult to provide you with a proper reply or any product usage guidance. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you regarding your experience.

Thank you for posting your feedback. We're sorry to see your low star review on DAP ALEX FAST DRY. Based on your commentary indicating: "product has cracked overnight", it would likely indicate that application site was subject to movement/instability prior to the product reaching full performance and/or that insufficient amount product was applied to the joint. Joints that are prone to experience significant expansion/contraction forces may require higher performance products, such as DAP DYNAFLEX 230 or DAP EXTREME STRETCH, these types of more specialized elastomeric joint sealants offer several times the amount of flexibility offered by DAP ALEX FAST DRY. Because you did not provide any project details, it is difficult to provide a more detailed response in this format. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you about your experience and to discuss alternate product options.

Thank you for posting your feedback on DAP ALEX FAST DRY Acrylic Latex Caulk Plus Silicone. Based on your commentary, the product was not used in a manner that was consistent with its usage guidance. ALEX FAST DRY is designed to be applied in "bead" form, not into "holes" as a repair filler. As indicated on the product package label and supporting product literature: "Not for continuous underwater use, filling butt joints, surface defects, tuck-pointing or expansion joints." and "Joint size should not exceed 3/8" wide x 3/8" deep. If joint depth exceeds 3/8", use backer rod material." The use of this product, in the manner as you described, would not be recommended. Of additional note, based on the "lot (number 121132A)" that you provided, this product would have been several months beyond its shelf life at the time of application. Should you have any additional questions or wish to discuss this, please contact DAP’s Technical Customer Service Department at 888-327-8477.

Thank you for posting your feedback. We're sorry to hear about your experience with DAP ALEX Fast Dry Acrylic Latex Caulk Plus Silicone. This product is considered fully dried within a few days of application (depending on the joint size, temperature and humidity). After the product has gone through this drying phase, additional shrinkage/volume loss does not continue. The "shrinkage" that you are referring to is not likely an artifact of the sealant's internal performance, rather, it is the result of the movement of the surrounding substrate materials. For applications where significant joint movement is expected, we would recommend the use of DAP DYNAFLEX ULTRA or DAP EXTREME STRETCH. Should you have any additional questions or wish to discuss this matter further, please free to contact DAP’s Technical Customer Service Department at 888-327-8477.

Thank you for posting your feedback. The issue that you describe, regarding your use of masking tape, is not related to a product performance issue, rather it is as a result of the application technique employed. When using masking tape, the tape should be removed immediately after tooling and prior to the applied sealant skinning over (surface drying or drying through). If you wait until after the sealant has skinned over or dried through to remove the tape, you may pull up the sealant with it (as the tape typically becomes embedded under the applied sealant). At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information regarding your project and to offer some additional application guidance.

Thank you for posting your feedback. We're sorry to see your low star review on DAP ALEX FAST DRY. DAP ALEX FAST DRY is a general-purpose trim sealant, is not designed, tested, labeled or recommended for use on "traffic surfaces" (general flooring, sidewalks, driveways, patios or pool decks). Traffic surface applications require the use of more specialized products, such as DAP Premium Polyurethane Adhesive Sealant or DAP 3.0 High Performance Self-Leveling Concrete Sealant. For a recommendation on the proper products and methods for this type of work, please feel free to contact DAP’s Technical Customer Service Department at 888-327-8477.

Thank you for posting your feedback. We're sorry to see your low star review on DAP ALEX FAST DRY. Based on your commentary regarding the product's texture/consistency, it would appear that you have product that is well beyond its shelf life. At your convenience, please contact DAP's Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you. When calling, please be sure to have the package (cartridge) available, as we will need to verify the production code in order to determine the date of manufacture.

We're sorry to hear about your experience with DAP ALEX FAST DRY. This item does not claim "crack proof" as your commentary states, the product label indicates "crack resistant". Because you did not provide any details regarding your experience, it is difficult to provide you with a proper reply or any product usage guidance. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you regarding your experience.

Thank you for posting your feedback about DAP ALEX PAINTER'S Caulk. The cracking pattern depicted in the photographs that you posted, indicates that a significant amount of joint movement is occurring at the application site. Given the amount of joint movement that appears to be occurring, we would recommend the use of an elastomeric sealant such as DAP DYNAFLEX 230 or DAP EXTREME STRETCH. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information regarding your project and so that we can provide you with a sample of either product referenced above.

Thank you for posting your feedback. We are unclear as to the reason for your low star review as it appears that the product was not used. Delivery issues should be reported directly to your local store, not posted as an online review, as your feedback is not seen by your local store. You may also contact The Home Depot Customer Service Department at 800-430-3376 any day between 6 a.m. and 2 p.m. EST.