We are sorry to hear that you are not completely satisfied with your Coastal Shower Door product. From what you describe, something might not be installed correctly or something could be damaged because the door should fully close and should be easy to operate. If you haven't done so already, we invite you to contact us for further assistance at 1-800-874-8601 between 8am-5pm EST, Monday-Friday. Thank you for your feedback and for choosing Coastal Shower Doors.