We are sorry to hear you are unhappy with the Builder’s Edge shutters you received. We not only strive to produce the highest quality products in the industry but also to provide exceptional customer service. Our shutters are for decorative purposes and are not meant to be functional therefore would only appear to be functional and historically accurate on one side. We do offer a higher quality product that can be functional, it is available under the Winworks brand at The Home Depot. We value your input on our products and if the label and description was misleading we would like to know.