Dear Valued Customer,
Thank you for taking the time to enter your comments about our flooring product. We sincerely apologize for the inconvenience you have experienced with your flooring. Color changes in hardwood flooring (called patina) are a natural characteristic of all wood species. Sun-shading, ambering, yellowing, and mellowing are terms frequently used to describe this occurrence. Technically, the color change occurs in the lignin within the cell wall due to photochemical and oxidative chemical reactions. The rate of the chemical reaction is associated with the species, air, temperature, light and its intensity, as well as the trace chemicals within the wood. Many finishes can and do amber with age, affecting the overall appearance of patina. Because wood is a natural product and because photochemical and oxidative chemical changes are a natural phenomenon, we do not accept responsibility for these color changes. We disclaim such responsibility directly within our warranty. It is important to note that the process of aging and coloring, patina, is closely associated with the surface of the floor. Most color change only occurs .010" into the surface. If you believe that the issue you are experiencing has to do with the manufacturing, then you will need to return to the retailer where you purchased your flooring, with a copy of your receipt. A sales associate will be able to assist with filing a potential claim on your behalf. Again, we apologize for any inconvenience and hope that this information is helpful. Have a great day.