The box the valve came in was opened and looks like it has been used. The valve also looks used. ...
The box the valve came in was opened and looks like it has been used. The valve also looks used. There's dirt and grime all around it. If I could give 0 stars, I would because this valve is 100% used and was repackaged in a box that's even reused! When I asked a Home Depot employee if the box and valve looked new to him, he said yes. Although this is an issue with the manufacturer, I was annoyed with the lack of customer service at Home Depot to help fix the problem. I'm extremely disappointed and will definitely be returning this. If you're looking for this valve, I'd highly suggest getting it somewhere else because who knows what you'll get. The images I attached are pure proof.
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Response from BrassCraft MfgMay 26, 2017
Hello Hc,
We are sorry to hear this was your experience. We’d love the opportunity to speak more with you about it. Please reach out to our Customer Support Team toll-free at 877-272-7755 and reference this review.
1 found this review helpful
Dec 20, 2011
missing parts
it came on time but missing parts and it was bet up. will try to take back to a local store.
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Verified Purchase
1 found this review helpful
May 1, 2024
Your prices and service are THE VERY BEST . Thank you
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Dec 28, 2023
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Verified Purchase
Dec 28, 2023
This was very expensive way to buy the one size o ring I needed for my water filter don't think I will ever be able to use the other four
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Verified Purchase
Nov 29, 2023
Excellent product, ease of installation and use
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Verified Purchase
Nov 8, 2023
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Verified Purchase
Nov 1, 2023
Easy to install, worked flawlessly.
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Verified Purchase
Sep 12, 2023
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Verified Purchase
Aug 2, 2023
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Verified Purchase
Jul 23, 2023
Good material resistant and durable
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Verified Purchase
Jul 12, 2023
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Jul 6, 2023
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Verified Purchase
Jul 6, 2023
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Verified Purchase
Jun 1, 2023
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Verified Purchase
Mar 29, 2023
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Verified Purchase
Feb 8, 2023
I'm always wary of the newer "plastic" filled no-name valves....
I'm always wary of the newer "plastic" filled no-name valves. They tend to go brittle and the stem breaks. I always opt for the brasscraft, quality built for anything that connects flowing water.
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Verified Purchase
Jan 12, 2023
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Verified Purchase
Dec 8, 2022
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Verified Purchase
Oct 20, 2022
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Verified Purchase
Oct 14, 2022
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Verified Purchase
Sep 22, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 18, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 14, 2022
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Verified Purchase
Jul 12, 2022
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Verified Purchase
Jun 16, 2022
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Verified Purchase
Jun 8, 2022
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Verified Purchase
Jun 1, 2022
Great product, worked perfectly for my kitchen faucet....
Great product, worked perfectly for my kitchen faucet.