Customer Reviews for American Standard H2Option 2-piece Dual Flush Right-Height Elongated Toilet in Bone
Customer Reviews
Apr 5, 2021
Unhappy with product
Since this has been installed this toilet runs off & on I called and you sent me a flapper seal which I changed it slowed down the frequency of times but still happens how can a brand new product be so defective guess I should’ve read reviews on this model
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Response from Consumer ConnectionsApr 5, 2021
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team
Customer review from American StandardFeb 6, 2021
Broke after only 6 months with 1 user
I bought this toilet 6 months ago, and it's already running endlessly, unable to adjust or change anything to get to it stop! Since it has the dual flush mechanism you can't even tell what part is faulty and causing the problem. Definitely would not recommend.
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Response from Consumer ConnectionsFeb 8, 2021
2. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team.
Customer review from American StandardSep 28, 2019
One works One doesn't
Bought two of these toilets. One works has advertised. The other one works sporadically. Half the time the water in the tank keeps running and I have to take the cover off and make an adjustment to make it stop. Very annoying.
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Response from Consumer ConnectionsOct 1, 2019
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team
Customer review from American StandardSep 29, 2015
Great Product
Bought one for a remodel of my bathroom and after installing it I think this is the best toilet I have ever had. Went and bought a second one for the guest bathroom!
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Customer review from American StandardJul 2, 2013
Top Button Flush!
I haven't had a toilet that flushes from the top for a decade, and I'm really glad to have one again...you lose a little space for candles or tissue, but there is something cleaner about flushing from the top...I weirdly feel dirty when over at a friends and I have to reach to the side of the toilet to flush, like some kind of caveman
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Customer review from American StandardJul 2, 2013
best design and quality.
I have installed 8 of these toilets and they work great. Never had any callbacks.
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Customer review from American StandardMay 10, 2012
GREAT!
Live in rural area using well/septic system. Bought this toilet for obvious reasons & it has been one of the best buys EVER! LOVE the height (getting older so better for me!) & the dual flush/ water saving feature since I do have a well which can be worrisome, especially with the droughts we've had. Thank you American Standard - very very pleased with the 2 toilets we installed by ourselves!
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Customer review from American StandardMay 10, 2012
For us the ideal toilet!
The product has exceeded our expectations in how well it flushes. Living in an area with very high water rates the dual flush and water saving features have already impactied our quarterly bill. Will install a second one in our other bathroom within the next couple of months.
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Customer review from American StandardMay 10, 2012
Great toilet. Very easy to install.
Great toilet. Impressive design and easy to install. Works very well. Only flaw is you have to hold the button down while flushing. No other complaints.
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Customer review from American StandardMay 10, 2012
Great upgrade
PLeased with everything about this toilet - comfort height, dual flush is wonderful, ever clean bowl works well and the siphon flush is quick and clean. Installation was clean and quick. Had a minor problem with flush valve adjustment, but a call to customer service was a pleasant experience and solved it beautifully.
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Customer review from American StandardMay 10, 2012
A Royal Flush, to be sure!
We bought two: for the Master & Guest Bathrooms. What an improvement from traditional technology! Nothing at all to knock, other than for "dummies" using the Guest Bath, I made clear adhesive labels saying "Push for #1" & "Push for #2". This was an all-time-great purchase. Thank you, American Standard!
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Customer review from American StandardMay 10, 2012
Awesome roduct
The toilets were so easy to install. My utility bill showed an immediate decrease. They look great and I have not had any issues with them.
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Customer review from American StandardMay 9, 2012
Easy to install, easy to love
Would recommend this dual flush, sitting on the closed lid inconveniently loosens the seat, stays clean longer, great product and helpful customer service.
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Customer review from American StandardMay 4, 2012
works great
I replaced an old designed low flush toilet that continually clogged with this toilet. Functions great. totall worth the money
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Customer review from American StandardApr 25, 2012
Great product, I would recommend to buy
installed in our master bath, so it gets a lot of use; It works great, keeps on flushing time after time, and saves us on water use.
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Customer review from American StandardApr 18, 2012
Love the right height and H2Option
We just love the right height option and low water use. Since we are on a septic system, having a toilet that flushes well without using a lot of water is great.
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Customer review from American StandardApr 10, 2012
Attractive toilet
Overall this is a pretty good toilet. Nice look and USUALLY works really good. Have had a couple clogs due to kids using too much paper, etc... And you have to wait till the valve shuts off becuase on occasion the valve sticks and the water continues to run.
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Customer review from American StandardApr 9, 2012
Great idea!
Love the dual flush. It saves us so much water on top of the already water saving small tank.
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Customer review from American StandardApr 9, 2012
I bought two
I recently had prostate surgery. I previously had standard sized toilets. I needed to install an elongated open front seat to help me keep my pants dry. I found the kohler seat but found it didn't fit my original toilets. I found this model and it fit my new seats perfectly. These will pay for themselves in about 20 years in water savings. But for comfort and ease these have worked wonders in my home. I no longer worry that I will have to use the toilet. I have these great models in both my bathrooms now.
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Customer review from American StandardApr 9, 2012
Great product! Reliable & attractive
Replaced old residential toilet with this unit and have had a great experience with it. Two different toilets of similar features were installed. This one works much better! It hardly ever clogs, and saves water and money, though it is more expensive up front.
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Customer review from American StandardMar 6, 2012
This toilet looks like a piece of art.
This product is really water efficient. It looks great and performs very well.
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Customer review from American StandardJan 18, 2012
Fine So Far
It's only just installed so it's hard to rate it yet, but so far it seems fine. Certainly the "right height" feature is excellent and makes getting down and getting up again far easier.
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Customer review from American StandardDec 7, 2011
seat problem
runs well as expected
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Customer review from American StandardDec 7, 2011
Dual flush toilet works well
Great replacement for a toilet which used twice as much water, and it's quieter. Comments in reviews about leaks at flanges were avoided by a little silicone grease on washers before installing. Flushing action works surprisingly efficiently.
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Customer review from American StandardSep 20, 2011
GREAT FOR RESTAURANTS!
I opened a new restaurant just last month and as any new business owner, I was trying to stay within a certain budget. This toilet is so effective when it comes to my water bill and it was not that hard to install. It fits perfectly with the atmosphere of my business. One of my best investments so far...
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Customer review from American StandardSep 13, 2011
number 1 works as good as number 2
Installed it 3 weeks ago and works fine. It handles number 2 jobs with number 1 flush. Very quite. Save over 30 gallons of water per day
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Customer review from American StandardAug 23, 2011
I would buy this product again soon
I used this product, so I can save more water.
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Customer review from American StandardAug 16, 2011
very good product easy to install
very good saves on water
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Customer review from American StandardMay 12, 2011
Well built and i like the dual flush
In these days of rising utility costs, it is good to have water saver. I work for a utility and i see first hand how everything keeps going up.
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Customer review from American StandardApr 16, 2011
Great new toilet - works well!
Toilet was fairly easy to install. Works great - no complaints at all.
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Customer review from American Standard
