Hello GCS, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard repair part. I know that situation can be very frustrating. If you have any questions about a product before purchasing, please reach out to us using the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team americanstandard-us.com/contact-us