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Customer Reviews for American Standard Edgemere 12 in. Rough-In 2-Piece 1.1/1.6 GPF Dual Flush Right Height Elongated Toilet in White, Seat Not Included

Internet #308824195

Model #204AA200.020

  • Partial- and full-flush choices are efficient and save water
  • Chair height and elongated bowl make sitting and standing easier
  • EverClean system inhibits mold and mildew

Customer Reviews

  • 4.1
    out of 32 reviews
  • 50% recommend this product
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Showing 1-30 of 32 reviews
Very easy to install!!
Very easy to install!!
by
  • Verified Purchase
  • Recommended
Toilet would be great except for the fact that it keeps refilling 7-8 times per hour. It kind of negates the whole "water saving" feature. I am dreading the next water bill
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Response from AmericanStandardApr 1, 2024
Hello Warren,

Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard Edgemere. I know that situation can be very frustrating. To place a claim, please use the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.

Sincerely,

Nicole

Your American Standard Consumer Connection Team

americanstandard-us.com/contact-us AmericanStandard
  • Verified Purchase
Works good, easy install and less noisy valve than previous one I had. Good value.
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Response from AmericanStandardMar 26, 2024
Hello Atomicfootprint,

Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new Edgemere! If you have any questions, please use the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.

Sincerely,

Nicole

Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
by
  • Verified Purchase
Perfect in every way
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Response from AmericanStandardNov 1, 2023
Hello HomeDepotCustomer,
Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new Edgemere! This model comes with a five year parts warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
The toilet appears to work fine. As others have notes parts were missing from the package. American Standard was able to replace the parts after about 2 weeks. There could be better instructions on how to adjust the flush valve.
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Response from AmericanStandardOct 11, 2023
Hello RM3,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a five year parts warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
When installed the bowl water level seems to be low. May be the installer who doesn’t know how to install. Flush buttons on tank it would be nice if they were brushed aluminum instead of chrome so they didn’t show finger smudges.
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Response from AmericanStandardSep 13, 2023
Hello RLS,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a five year parts warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
1 found this review helpful
by
  • Verified Purchase
by
  • Verified Purchase
Overall quite pleased with it. The button for #1/#2 is...
Overall quite pleased with it. The button for #1/#2 is super finicky, I wish it were just “push”, but it’s more of a “push until it starts to flush, wait a little bit longer, then let go”
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Response from AmericanStandardBrandsMay 26, 2023
Hello MICHAEL,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a ten year parts warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
by
  • Verified Purchase
Toilet Arrived Broken, twice!
The toilet was broken/cracked in various places on arrival. When I ordered a replacement, the toilet again came broken. Both packages had virtually no padding. I would not buy any porcelain product from American Standard where shipping is involved.
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Response from Consumer ConnectionsMar 15, 2023
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved. We can request extra packing for you. Please let the rep know that you reach. Sincerely, your American Standard Consumer Connection Team
  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Great toilet when working remote!
Remote work has many positives but the negatives need to be considered such as increased water usage and heating and cooling costs. We pay for our water so we decided to replace our existing toilet with this dual function Edgemere toilet. It was easy to install the toilet itself but the dual flushing system was new to us so there was a learning curve involved. This toilet was a great decision and we are happy to be conserving water.
by
    Flushes great. Lots of power....
    Flushes great. Lots of power.
    by
    • Verified Purchase
    nice toilet but it was the wrong color
    Wrong color in the box, needed it installed so we are living with it!
    by
    • Verified Purchase
    Worth the price
    Very Happy with the style and performance of this unit.
    by
    • Verified Purchase
    Flush system crap
    Have to keep replacing flush valve gaskets each year, scam. Toilet flushes slow, no suction I rarely have to use a plunger though
    by
    Response from Consumer ConnectionOct 28, 2022
    Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      by
      • Verified Purchase
      The flush valve with the toilet was defective, but after...
      The flush valve with the toilet was defective, but after a phone call with the American standard, they sent a new flush valve and it now works fine. dual flush system is really ideal for saving water
      by
      • Verified Purchase
      2 found this review helpful
      A great sit!!
      Love this Edgemere Two Piece Dual Flush. It arrived quickly and installed easily. Once I figured out the settings the dual flush worked flawlessly. Liked it so much that I ordered another right away. Sadly, it arrived shattered.
      by
      • Verified Purchase
      Not worth the money
      I got this toilet to replace a cheaper dual-flush toilet. Unfortunately more money does not mean better. I'll begin with the major issues. This toilet grows mold faster than a Petri dish. Within just one day of cleaning there is a large build-up of mold under the rim. When I clean it the toilet brush is covered in black mold. Another thing that is a problem is the toilet will rarely flush completely a second time after one flush. No, this is not due to any blockage. It happens with only liquid waste and even when cleaning. I give the bowl a swipe with a brush, flush the toilet, and when I try to flush again (and yes, I wait for the tank to fill completely) it will not empty the bowl completely. A minor issue related to that: I have to push down the button to flush and hold it until the toilet has completely flushed (when it does). It sounds very minor, but one should be able to push the button and release it right away and the toilet should flush. I have adjusted the pistons on the buttons to make sure they extend fully, but it does not help. None of these issues should be present in a toilet that costs this much. The toilet it replaced had none of these issues and was half the price. This toilet and the previous one were both installed professionally.
      by
      Response from Consumer ConnectionsJun 1, 2022
      As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section. Sincerely Your American Standard Consumer Connections Team.
        by
        • Verified Purchase
        great consumer friendly kit
        I have installed a few toilets as a homeowner and was compelled to write this review to commend you on the how easy the install was and the quality of the parts
        by
          • Recommended
          I got this toilet for the 3" trapway/dual flush/chair height/elongated bowl. The flush is too sl...
          I got this toilet for the 3" trapway/dual flush/chair height/elongated bowl. The flush is too slow - you have to hold down the buttons for longer than you would expect, and it OFTEN messes up, then you have to wait for the incredibly slow fill speed to flush again. You are not saving water if you have to flush multiple times!
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            5 found this review helpful
            I Have A small apartment
            for the size it really flushes great, with less water, that's a plus to for my landlord cause water is included in the rents. With the size cut in half plus being taller it makes my bathroom look bigger. and me not getting any younger it's so nice not to have to sit so low. Also i love the feel and the easy close seat
            by
              I'm not crazy about the style of this toilet but that is kind of hard to come by. I would have pr...
              I'm not crazy about the style of this toilet but that is kind of hard to come by. I would have preferred more contemporary styling. It flushes just fine though and we've been using it for about 4 months. I also like the flusher button on top of the tank which is also harder to find with a more traditional-looking toilet. My husband had no problems installing it.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Well Seated!
              Great product, great price! Good looking offering
              by
                Showing 1-30 of 32 reviews

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