Hello Warren,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard Edgemere. I know that situation can be very frustrating. To place a claim, please use the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
americanstandard-us.com/contact-us