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Customer Reviews for AIRCARE 5.4-gal. Evaporative Humidifier for 3,700 sq. ft.

Internet #203524466

Model #H12 400HB

Store SKU #1000502578

  • Evaporative cool air humidifier
  • Whole house humidifier for up to 3,700 square feet
  • Uses AIRCARE 1045 Super Wick® filter & 1051 air filter (optional)

Customer Reviews

  • 3.7
    out of 101 reviews
  • 64% recommend this product
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Showing 1-30 of 101 reviews
Did its job! Humidified as stated in the description. It is quiet enough for my family that it i...
Did its job! Humidified as stated in the description. It is quiet enough for my family that it is used in the main living space. I breathe alot better, reduced the dryness from electric heating system used for our heat. It works fine, and for the purpose we bought it for. The delivery was exceptional also, we purchased online and was in perfect condition and on time.
by
Response from EssickAirProductsDec 5, 2018
Hi, We love hearing from happy customers. Thanks for the stars! Thanks! - Lisa, Essick Air Products
  • Verified Purchase
  • Recommended
1 found this review helpful
Within the 1st week the motor rattled upon starting it up after filling & the motor itself was floppy loose in the bracket that holds it. Had to contact mfgr re: defective unit
by
Response from EssickAirProductsDec 21, 2023
Hello, LouAnn! Thanks for taking the time to post your review. We are sorry to hear you had an issue with your humidifier. Our humidifiers come with a 2-year warranty that covers damage as well as manufacturing defects. If you’d like some help with this, please email us at info@essickair.com, or give us a call at 1-800-547-3888, 7:30 am – 5:30 pm CST, Monday through Friday. Thanks! -Melissa, AIRCARE
  • Verified Purchase
by
  • Verified Purchase
Noisy
The machine runs very noisy, constantly and need constant refilling of water.
by
Response from EssickAirProductsJan 20, 2023
Hi, NickB. Thanks for reaching out. The sound does get louder as the settings go up. But while you will definitely hear a sound coming from the unit while it’s operating, it shouldn’t be disruptive. It sounds like we may need to run through some troubleshooting with you. Please give our Customer Service Team a call at 800-547-3888 from 7:30 am to 5:30 pm CST, Monday through Friday. We’ll be happy to help you with your unit. Thanks. –Sylvie, AIRCARE
  • Verified Purchase
It is cheaply made and very loud. The thin plastic...
It is cheaply made and very loud. The thin plastic frame reverberates with the vibration of the unbalanced fan. Its real capacity is 2.5 gallons. Only way to reach 5 is to fill the reservoir once. Put it in the machine and wait 20 minutes for it drain to the bottom then refill it again. Other brands do not use this deceptive labeling for capacity.
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Response from EssickAirProductsJan 4, 2023
Hi, Greg. Thank you for sharing your experience with us. We hate to hear that you’re unhappy with your humidifier and would appreciate an opportunity to make it right. While you should definitely hear a sound coming from the unit while it’s operating, it shouldn’t be disruptive. Please give us a call at 800-547-3888 and one of our Customer Service team members will walk you through a quick check-up on your unit to ensure that it’s operating correctly. Our office hours are 7:30 am–5:30 pm CST, Monday through Friday. –Sylvie, AIRCARE
  • Verified Purchase
Made mostly of cheap, flimsy plastic. It’ll run uninterrupted for...
Made mostly of cheap, flimsy plastic. It’ll run uninterrupted for ~16hrs on the lowest setting. The most it’s raised the humidity in my house is 70%. The highest setting is LOUD- much too loud to be used while anyone is home. It can be heard from the other side of my 1800 sqft house. It’s very large. You can see the fan’s copper windings when looking at the top of the unit. It is not aesthetically pleasing.
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Response from EssickAirProductsFeb 23, 2022
Hello, Charlie! We appreciate your feedback. AIRCARE products are held to strict standards for performance and safety. Our products are manufactured to meet the UL standard for humidifiers, which includes the type and the thickness of the plastic used. -Melissa, AIRCARE
  • Verified Purchase
by
    by
      Doesn't Work Well
      Did not wick the water up to put into the air. When I called the manufacturers customer service, I was told our water was probably either too hard or too soft, (neither of which is true--we have excellent quality water). Also, the water jug is a hassle to fill, is very inconvenient to use, & very loud. Brought it back & bought a Lacidoll Ultrasonic Humidifier that seems to be working great! It's much more versatile, compact, convenient, quiet, easy to fill, & is working fine with our water!
      by
      Response from EssickAirProductsJan 12, 2022
      Hello, Innkeeper! We are glad you took the time to leave this review, even if we didn’t get all of the stars. It sounds like we have some room for improvement, so please reach out to us at info@essickair.com and tell us how we can help. Thanks. -Melissa, AIRCARE
      • Verified Purchase
      Humidifier KIT
      This is not a 'humidifier' - it is a HUMIDIFIER KIT: Parts to assemble into a humidifier.
      by
      Response from EssickAirProductsDec 13, 2021
      Hello! Thanks for rating our product. If you'd like to share with us any issues you are having with your humidifier, we'd love to hear about it, so please email us at info@essickair.com. Thanks! -Melissa, AIRCARE
        1 found this review helpful
        i used for cigar's room the best ever...
        i used for cigar's room the best ever
        by
        Response from EssickAirProductsAug 2, 2021
        Hello, Sinan! Thanks for taking the time to give us your feedback! We are so glad that you love your humidifier! -Melissa, AIRCARE
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        Response from EssickAirProductsApr 2, 2021
        Hello! We appreciate you taking the time to rate our product! -Melissa, AIRCARE
        • Verified Purchase
        Cheaply built. Defective motor right out of the box. Rediculous...
        Cheaply built. Defective motor right out of the box. Rediculous 'float' water level indicator. I would NEVER purchase this company's products again. I brought it back for a return/refund the same day I purchased it!
        by
        Response from EssickAirProductsMar 22, 2021
        Hello! We appreciate your honest review, and we are disappointed that you had a bad experience with your purchase. If you’ll consider purchasing the humidifier again, we’ll be right here to help. You can email us directly at info@essickair.com, or call our team of Customer Service Representatives at 1-800-547-3888, Monday through Friday, 7:00 a.m. – 5:30 p.m., CST. We will be happy to walk you through your humidifier set-up and provide troubleshooting to help get your humidifier working smoothly. -Melissa, AIRCARE
        • Verified Purchase
        1 found this review helpful
        Love the refillable tank, although I hear they can be...
        Love the refillable tank, although I hear they can be a bear to clean down the road. However, the fan is noticeably noisier than the Space Saver model, which actually holds more water. More importantly, it made creaking noises from loose parts. I tried to adjust them, but to no avail. Ended up returning it and getting the Space Saver model. Now I am happy!
        by
        Response from EssickAirProductsMar 17, 2021
        Hello, Rob! We appreciate your honest review, and we are disappointed that you had a bad experience with your purchase. If you’ll consider purchasing the humidifier again, we’ll be right here to help. You can email us directly at info@essickair.com, or call our team of Customer Service Representatives at 1-800-547-3888, Monday through Friday, 7:00 a.m. – 5:30 p.m., CST. We will be happy to walk you through your humidifier set-up and provide troubleshooting to help get your humidifier working smoothly. -Melissa, AIRCARE
        • Verified Purchase
        Quiet, multiple settings...
        Quiet, multiple settings
        by
        Response from EssickAirProductsMar 10, 2021
        Hello! Thank you for taking the time to review and rate our product! We appreciate the stars! -Melissa, AIRCARE
        • Verified Purchase
        I purchased this humidifier to increase moisture around a large...
        I purchased this humidifier to increase moisture around a large area of wood flooring. It did a great job the whole family is feeling better this winter.
        by
        • Verified Purchase
        Quiet
        It is noisy on higher speeds. The only thing I don't like is its hard to tell when the bottle is getting full. You really have to pay attention. It would be better if it was a clear plastic.
        by
        Response from EssickAirProductsMar 2, 2021
        Hello! Thank you for taking the time to post your review. While you will definitely hear a sound coming from the unit while it’s operating, it shouldn’t be disruptive. We’re happy to walk through some troubleshooting with you to ensure that what you’re hearing isn’t a defect. Please give us a call at 800-547-3888 and one of our Customer Service Representatives will walk you through a quick check-up on your unit. Our office hours are 7:00 AM – 6:00 P.M., CST, Monday through Friday. -Melissa, AIRCARE
          • Recommended
          I had a Bemis before which had two tanks. ...
          I had a Bemis before which had two tanks. This struggles to keep humidity in a 1600 foot house at 30. I have to fill the tank every day. Also the Check Filter light comes on…. the filter does not need to be changed after one month, and it does not go off. Hello
          by
          • Verified Purchase
          1 found this review helpful
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from EssickAirProductsFeb 19, 2021
          Thank you for taking the time to review and rate our product! We appreciate the stars! -Melissa, AIRCARE
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from EssickAirProductsFeb 19, 2021
          Thank you for taking the time to review and rate our product! We appreciate the stars! -Melissa, AIRCARE
          • Verified Purchase
          This fairly large capacity humidifier is very effective for our...
          This fairly large capacity humidifier is very effective for our house.
          by
          • Verified Purchase
          Was well satisfied with humidifier. Setup was easy and unit...
          Was well satisfied with humidifier. Setup was easy and unit works well.
          by
          Response from EssickAirProductsJan 15, 2021
          Hello, Ed! We are glad you had a good experience with our product. We appreciate the stars! -Melissa, AIRCARE
          • Verified Purchase
          Would give excellent rating but. Not all parts were in...
          Would give excellent rating but. Not all parts were in initial shipment. Took weeks to get rectified
          by
          Response from EssickAirProductsDec 28, 2020
          Hello, Catherine! We appreciate you taking the time to share your thoughts. Thank you! -Melissa, AIRCARE
          • Verified Purchase
          Water receptacle is really heavy when filled. It is...
          Water receptacle is really heavy when filled. It is sometimes hard to know when it is empty.
          by
          Response from EssickAirProductsDec 18, 2020
          Hello, Kate! Thanks for reaching out. It sounds like we may need to run through some troubleshooting with you. Please give our Customer Service Team a call at 800-547-3888 1-800-643-8341 from 7:30 to 5:30 CST, Monday through Friday. We’ll be happy to help you with your unit. Thanks. –Melissa, AIRCARE
          • Verified Purchase
          Great unit, humidifys the air quickly. Easy to operate....
          Great unit, humidifys the air quickly. Easy to operate.
          by
          Response from EssickAirProductsDec 1, 2020
          Hello, MP! Thanks for taking the time to review our product! We appreciate your business. -Melissa, AIRCARE
          • Verified Purchase
          I set it up about 2 weeks ago so not...
          I set it up about 2 weeks ago so not sure how much I know about it yet. The first 2 1/2 gallon of water went in immediately but the second is still just sitting there. Is this the way it should work?
          by
          Response from EssickAirProductsOct 8, 2020
          Hello, Eileen! Thank you so much for giving us your feedback. We appreciate it! -Melissa, AIRCARE
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from EssickAirProductsFeb 19, 2020
          If there is anything we can do to earn more stars, please reach out to us at info@essickair.com. Thanks! -Natalie, Team AIRCARE
          • Verified Purchase
          This is a great humidifier, I don't know why its...
          This is a great humidifier, I don't know why its so hard to find a large room one. We have a 4000+ house and need all the help we can get in the mountains. Biggest issue was the the way the filter sits on this lip in the back if very tricky it seemed, easily breakable in my opinion. So far its holding together.
          by
          Response from EssickAirProductsFeb 19, 2020
          "Hi, Suzanne. Thanks for taking the time to post your review. We are so glad to hear that you’re loving your humidifier and will pass your concerns along to engineering and truly appreciate your insights. -Natalie, Team AIRCARE"
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from EssickAirProductsFeb 12, 2020
          Hello! We love hearing from happy customers. Thanks for the stars! -Melissa, AIRCARE
          • Verified Purchase
          Great design, wish it lasted twice as long before refill...
          Great design, wish it lasted twice as long before refill but it’s just very dry this winter and it’s doing its job beautifully. Very straightforward machine. Simple design which is usually the most trouble free. Bought 2!
          by
          Response from EssickAirProductsJan 29, 2020
          Hello, Dan. We appreciate you taking the time to share your thoughts. Thank you! - Brandy, Team AIRCARE
          • Verified Purchase
          Showing 1-30 of 101 reviews

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          Humidifier Features

          Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator

          Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator

          Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Tank Empty Indicator

          Adjustable Humidistat, Automatic Moisture Control, Automatic Shut Off, Filter Included

          Room Size (sq. ft.)

          Whole House

          Whole House

          Whole House

          Whole House

          Humidifier Tank Capacity (Gallons)

          5.4

          5.4

          5

          0

          Included Items

          No additional items included

          No additional items included

          No additional items included

          No additional items included