Order came on time. VERY rough cut with lots of splinters and rough edges. There is no part on the whole of the pieces that is smooth like it shows in the picture.
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Response from thd-ugcJun 11, 2019
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
The one stair had huge knots instead of solid wood,...
The one stair had huge knots instead of solid wood, looked ugly , Very suprised anyone would ship that stringer .Considering people use stairs for safe movement , a second grade stringer should not have been shipped. Did not have Time to reorder . Not reccomending your supplier.
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Response from THD-CSFeb 13, 2019
Dear valued homedepot customer your reply is,We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
We’ll email the customer today to see if we can resolve this issue offline.
Verified Purchase
Jan 22, 2019
It took a couple of weeks to get them but...
It took a couple of weeks to get them but once I got them i installed them quickly and easily
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Verified Purchase
Dec 19, 2018
The stairs that were delivered to me were not cut...
The stairs that were delivered to me were not cut to the proper dimensions as per code….The risers are supposed to be 7 to 71/2 inches but were cut at 61/2 to 63/4 inches….They were returned and we managed to cut our own ….Home Depot should be checking with whoever is manufacturing them.
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Verified Purchase
Dec 19, 2018
The stairs that were delivered to me were not cut...
The stairs that were delivered to me were not cut to the proper dimensions as per code….The risers are supposed to be 7 to 71/2 inches but were cut at 61/2 to 63/4 inches….They were returned and we managed to cut our own ….Home Depot should be checking with whoever is manufacturing them.
by
Verified Purchase
Oct 23, 2018
One stair stringer had the end broken off....
One stair stringer had the end broken off.
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Response from THD-CSOct 30, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Oct 23, 2018
Ordered two of the product online. When they arrived one was broken. The one that was not broken ...
Ordered two of the product online. When they arrived one was broken. The one that was not broken was in excellent condition. The reordered one arrived in excellent condition. Be careful to check them before you leave the store.
The rating was reduced to reflect the shipping of an obviously defective product. These do not just break in transit. The same occurred with a prior special order of this product.
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Response from THD-CSOct 30, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Recommended
Oct 16, 2018
It was great. I dug out a footing and used...
It was great. I dug out a footing and used bricks in the bottom for support. I also treated the wood with preservative to help it last longer. Your runner's worked great for my little project. I'd upload a picture if I could.
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Verified Purchase
Oct 16, 2018
Stringer is as described -- seems high-quality. Ordering and pick-up...
Stringer is as described -- seems high-quality. Ordering and pick-up was easy.
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Verified Purchase
Oct 4, 2018
Both stringers split when simply screwed in. I have reordered...
Both stringers split when simply screwed in. I have reordered them and will pre-drill my holes so this does not happen again. You certainly would think that the lumber for a stair stringer would be stronger and not require pre-drilling. Very disappointed.
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Response from THD-CSOct 10, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Oct 2, 2018
The measurement from the ground to the TOP of the 1st stair was Not the same as the measurement f...
The measurement from the ground to the TOP of the 1st stair was Not the same as the measurement from the TOP of the 2nd to the TOP; of the platform.
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Response from THD-CSOct 10, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Recommended
Oct 2, 2018
They worked great, the only thing I didn't like was that they are very steep, like climbing a lad...
They worked great, the only thing I didn't like was that they are very steep, like climbing a ladder.
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Verified Purchase
Recommended
Sep 26, 2018
I ordered 3 of these. One was excellent and worthy...
I ordered 3 of these. One was excellent and worthy of all 5 stars. However the other two had cracks in them which made them structurally unsound. Carefully check what you are getting. Be aware that these are green pressure treated lumber not brown.
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Response from THD-CSOct 2, 2018
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Sep 19, 2018
Good product at a great price...
Good product at a great price
by
Verified Purchase
Aug 21, 2018
No complaints ...
No complaints
by
Verified Purchase
Jun 8, 2018
Did not meet the step size I needed. I...
Did not meet the step size I needed. I returned the product to my local Home Depot where I picked it up.Thank you
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Response from THD Customer ServiceJun 15, 2018
Dear Valued Home Depot Customer, "We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Jun 5, 2018
The where to small....
The where to small.
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Response from THD Customer ServiceJun 15, 2018
Dear Valued Home Depot Customer, "We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
May 29, 2018
Sturdy & straight. Purchased three of these for steps for deck. Had never attempted this before a...
Sturdy & straight. Purchased three of these for steps for deck. Had never attempted this before and I know if I had tried to make these stringers from a board it would have come out backwards at best. Saved me time and blood pressure.
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Verified Purchase
Recommended
May 24, 2018
Good for plants
Purchased this for my plants stairs and got lot of complements when I posted on fb
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Recommended
Nov 11, 2015
Easy and quick
I bought two stringers to repair an old garage 2 step staircase. The stringers are solid and look great, as well. Both stringers measured exact which made the job easier.
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Recommended
Apr 30, 2015
Save so much time
These save so much time as opposed to cutting your own stringers. Of course there are certain instances when a pre-cut stringer cannot be used, but if applicable to your project i would recommend picking up these from the home depot. They are accurately cut & extremely well priced. My only complaint would be that occasionally you will find a couple on shelves that are a little warped or crooked but thats the nature of wood just be sure to pick a nice straight one
by
Pro
Recommended
1 found this review helpful
Oct 7, 2014
Good value for the price
Light but sturdy and stable. Can be used for multi purpose.
by
DIY
Verified Purchase
Recommended
2 found this review helpful
Aug 26, 2014
Worked great
Easy to use. Worked well. First time added steps anywhere. These were for my deck. I cut out a section and added stairs.
by
DIY
Verified Purchase
Recommended
Jun 17, 2014
Worked just right
Will buy another pair. Quality was very good. Easy to install.