Q:Any way to repair an internal leak on the aquawinder? Repair parts?
by|Aug 21, 2023
1 Answer
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A: Please call our Customer Care Department at (800)846-2345 and one of our agents will be able to assist you .
by|Sep 21, 2023
1 found this answer helpful
Q:my drain tube broke, what size tube do i need to replace it?
by|Jun 20, 2023
1 Answer
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A: Thank you for choosing Suncast . I'm not sure what you are asking . Please resubmit your inquiry .
by|Jun 20, 2023
Q:What is the second hose connected too?
by|Dec 3, 2021
1 Answer
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A: Nothing. It is a discharge line. While the the hose is being wound up, water must be discharged. If you have problem with wasting water, then look for another product. While winding up the entire length of a hose you may discharge several gallons.
by|Jan 31, 2022
Q:Why is it so hard to pull the hose out of the unit??
by|Jun 10, 2021
3 Answers
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A: You have to make sure the switch on the side is properly flipped. Otherwise you are fighting against it.
by|Jun 11, 2021
A: found it is easier to pull out if water is turned off....our unit broke and can no longer use it....waste of money
by|Aug 16, 2023
1 found this answer helpful
A: You have to watch and make sure that the hose is rewound as close to perfect circles, no crossovers. If I were to get another one I would use one of the newer collapsible hoses. They are lighter and should solve the problem.
by|Jun 11, 2021
Q:Hello
Do you have any other automatic hose reels? I need three of them that will accept a 5/8 hose and will take 100 to 125 ft
by|Jun 10, 2021
1 Answer
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A: I also want to know.
Customer service with Suncast is not very good. It?s like the new generation took over.
by|Jul 19, 2023
Q:Can you send me an email when you get it back in stock?
by|Oct 15, 2020
1 Answer
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A: Please go to our website www.suncast.com and complete the contact form. Completing the form will create a ticket in your name, enabling one of our agents to contact you regarding the Hose Reel you are seeking .
by|Oct 20, 2020
Q:can I buy a replacement stopper/clamp for my hose? Sun ate it up
by|Aug 4, 2020
1 Answer
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A: Please call our contact center at (800)846-2345 and one of our agents will be able to assist you .
by|Aug 4, 2020
Q:How can you anchor it if there’s no grassy area
by|Jul 10, 2020
1 Answer
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A: Please call our contact center at (800)846-2345 and one of our agents will be able to assist .