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Questions and Answers for Stiebel Eltron DHC-E 12 12.0 kW 2.34 GPM Point-of-Use Tankless Electric Water Heater

Internet #203210878

Model #DHC-E 12

Store SKU #1003422594

DHC-E 12 12.0 kW 2.34 GPM Point-of-Use Tankless Electric Water Heater
(50)Questions & Answers (14)
  • Designed for low-flow single-shower seasonal cottage or cabin
  • Self-modulating technology helps save energy
  • Heats water up to 140°F for versatile use
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Questions & Answers

14Questions
caret
Q:My Elton DHC-12 heater shuts itself off periodically and has to be reset to get hot water. It has a flashing green power light. What do I need to do to keep it working without continually having to reset it?
by|Mar 14, 2022
1 Answer
Answer This Question

A:  If you the reset button is activating all the time, it is an indication the element inside has been damaged. This part should be changed or depending on the age of the heater, should be replaced. You can call our Technical Service Department at 1-800-582-8423 Ext 6 for advise and parts. Thank you.

by|Mar 15, 2022
    caret
    Q:On second thought can I wire the DHC-E 12 into my exiting 2x40amp 240 volt electrical stove outlet. I don't use it, it would be only for the water heater.
    by|Dec 17, 2021
    1 Answer
    Answer This Question

    A:  The DHC-E 12 uses a double pole 50 amp breaker. It may be as simple as changing the breaker in your main electrical panel if you already have 8/2 wire for the 40 amp breaker installed. It should tell you the wire size on the jacket of the wire to confirm this.

    by|Oct 27, 2022
      2 found this answer helpful
      caret
      Q:I just picked this up from Home Depot. I read the manual, removed the front cover, and found the connector for the temperature control is not connected. There appear to be three different slots in which the connector can be inserted. They're labeled, "12C" (the "2" being a superscript); "A1"; and "A2." Which slot is the correct one?
      by|Apr 2, 2021
      1 Answer
      Answer This Question

      A:  It does give you choices so that is why it is not connected. If you put it into A1, you can set it to any temperature you want up to 140 degree. Thank you.

      by|Apr 13, 2022
        3 found this answer helpful
        caret
        Q:Madam/Sir, I feel Stiebel Eltron is the best on tankless water heating. But, still want to be on a buget.... So, can two DHC-E 12 be used in series, one in utility room and other 25 feet away at bath room? In coming water at 57 degress. Thanks for any info offered! Kentucky
        by|Feb 4, 2021
        1 Answer
        Answer This Question

        A:  Yes, these units could be used in series. The warmer the water going into them, the more hot water you can get out of them. If you have any further questions, please feel free to call our Technical Support Department at 1-800-582-8423 Ext 6 Thank you.

        by|Oct 27, 2022
          2 found this answer helpful
          caret
          Q:Hacen instalación?
          by|Jan 23, 2021
          1 Answer
          Answer This Question

          A:  This unit is easy to install.

          by|Jan 24, 2021
            caret
            Q:where is the best placeto install this and can it be installed under a sink?
            by|Nov 14, 2017
            1 Answer
            Answer This Question

            A:  The closer you install this unit to the intended use the faster you will get hot water. Yes, it can be installed under a sink for example.

            by|Jan 3, 2023
              4 found this answer helpful
              caret
              Q:So what is the major difference between the Tempra 12 and the DHC-E 12 12.0 kW 2.34 GPM??????
              by|Jul 13, 2017
              1 Answer
              Answer This Question

              A:  Both units produce the same amount of hot water as both are 12KW. The major difference is the size of the unit. The DHC-E is smaller than the Tempra 12 making it easier to fit into smaller locations if need be.

              by|Nov 18, 2022
                4 found this answer helpful
                caret
                Q:where is the serial number located?
                by|Mar 27, 2017
                1 Answer
                Answer This Question

                A:  The Model Number and the Serial (Nr) Numbers are located on the unit voltage rating plate.

                by|May 4, 2023
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