Questions and Answers for Samsung 28.07 cu. ft. French Door Refrigerator in White

A:  If it is still under warranty, contact the manufacturer or dealer and get it looked at pronto. These fridges seem to have a lot of problems. There may be some user groups on line that can help you get it fixed for free or at a nominal cost. In mine the ice maker kept freezing up and not making ice. I finally had to buy a used fridge and use tht while i unplugged my new one and let it set for several weeks in my garage until all the ice was gone and then I used it in the garage for a few weeks until I was sure it was OK. It's back in the kitchen and has worked flawlessly for about 3 months. As an added benefit I have an additional ice maker in my garage and additional fridge and freezer space. Yours is not the first horror story I've heard with this particular appliance and I would definitely not recommend ti to any one.

A:  Janet, if you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142486396. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Thank you for choosing Samsung! ^Lena

A:  Unplug the power cord of the refrigerator, and then plug it in again after 1 minute. Here is a link to a use and care manual: http://pdf.lowes.com/useandcareguides/887276341323_use.pdf Maybe you set freezer temperature for 0°F and you interpret this as OFF. Maybe you activated Control Lock. When Control Lock is on, the indicator blinks if any button on the main panel is pressed. If you press and hold the button again for more than 3 seconds, Control Lock will be deactivated. However, Control Lock will be reactivated if no button is pressed within 1 minute Maybe you activated Sabbath Mode. To deactivate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously again for 5 seconds. NOTE • If the refrigerator powers off and restarts (for example, if there is a power failure), the Sabbath mode remains active. To end Sabbath Mode, you must deactivate it as described above. • Controls must be unlocked before activating Sabbath mode. To activate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously for 5 seconds. When the refrigerator is in Sabbath mode, the buttons, the display, and the internal lights do not function. The refrigerator and freezer, however, continue to cool. • To deactivate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously again for 5 seconds. NOTE • If the refrigerator powers off and restarts (for example, if there is a power failure), the Sabbath mode remains active. To end Sabbath Mode, you must deactivate it as described above. • Controls must be unlocked before activating Sabbath mode. Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support I can’t figure out how you turned it off.

A:  Yes but there are cheaper options than Stainless Steel for a "Garage refrigerator". Unless you have water hooked up, make sure ice maker is turned OFF!

A:  I wouldn't put it in or leave it in the garage, they seem to be a bit fragile and I think it would seriously shorten the life of the unit.

A:  Only if you want to stress the compressor and have it fail within a year.

A:  I have a similar Samsung refrigerator in my unheated garage for the past year or two and it has been working fine.

A:  DEPTH WITHOUT DOOR 28 7/8 " . In other words, you need to a minimum clearance in all doorways DEPTH WITHOUT HANDLE 33 1/2 " DEPTH TO DOOR HANDLE 36 ". Normally shipped with handles off to go through a 36” door. A couple of bonus answers HEIGHT WITH HINGE 70” WIDTH (FITS 36" OPENING) 35 3/4 " You may have a water supply valve that protrudes from wall and you don’t want to crimp water supply line! Some homes have water supply valve recessed in wall but that is an option that costs builder more money. In order for your refrigerator to work well, it has to breathe and get rid of the excess heat energy that it removes from the food and air that rushes into refrigerator while you stand there with the doors open. Allow 3.75" of clearance when installing along a wall. This will allow for the door to open 90 degrees without the handle contacting wall. Allow 2" minimum clearance at rear for proper air circulation and water/electrical connections Allow a 3/8" minimum clearance at sides and top for ease of installation. Mine has side vents for compressor air/heat exhaust so I think I need an inch on each side for air to move. You really want/need a 39” opening for any 36” refrigerator!

A:  Hello, that is a great question. The depth of this unit is 36". Thank you! ^Michelle

A:  The depth is 36 inches.

A:  Stephen, I can understand the confusion when this happens. I would love to recommend the following link for some great steps that may assist. https://bit.ly/2W79hw2 ^Bri

A:  Had same issue. Service came out and said it was defective. Returned and went with LG.

A:  nope, PITA to keep clean

A:  Depending on how picky you are, the answer is reasonably no. Definitely not smudge resistant. Of course there are stainless cleaners readily available.

A:  No it is not smudge resistant.

A:  DEPTH WITHOUT DOOR 28 7/8 " . In other words, you need to a minimum clearance in all doorways DEPTH WITHOUT HANDLE 33 1/2 " DEPTH TO DOOR HANDLE 36 ". Normally shipped with handles off to go through a 36” door. A couple of bonus answers HEIGHT WITH HINGE 70” WIDTH (FITS 36" OPENING) 35 3/4 " You may have a water supply valve that protrudes from wall and you don’t want to crimp water supply line! Some homes have water supply valve recessed in wall but that is an option that costs builder more money. In order for your refrigerator to work well, it has to breathe and get rid of the excess heat energy that it removes from the food and air that rushes into refrigerator while you stand there with the doors open. Allow 3.75" of clearance when installing along a wall. This will allow for the door to open 90 degrees without the handle contacting wall. Allow 2" minimum clearance at rear for proper air circulation and water/electrical connections Allow a 3/8" minimum clearance at sides and top for ease of installation. Mine has side vents for compressor air/heat exhaust so I think I need an inch on each side for air to move. You really want/need a 39” opening for any 36” refrigerator!

A:  1- the specs are in the specs section 2- don’t buy one.the ice maker is unreliable. Samsung doesn’t honor the warranty on it, and Home Depot refuses to fix it under their extended warranty.

A:  Hey there Warren, the Product Dimensions with Hinges, Handles and Door are 35 3/4" W x 70" H x 36" D If you would like other dimensions feel free to check out the specifications here: https://bit.ly/2JYiU7A ^Bri

A:  Hey there, I would love to offer the following link, if you'd like to look into repair options. https://www.samsung.com/us/support/service/locations/ ^Bri

A:  It’s a Samsung, unfortunately a piece of junk. I have one, get used to it. Thaw it out manually.

A:  Obviously there is something going on. My experience has shown that there is a fan that fails inside the frig. but it has ti be repaired by an experienced repair person.

A:  We, too, purchased a 2013 Samsung fridge and it was THE WORST appliance purchase of our lives. Indeed, after 3 years of ownership, we sold this $2000 Devil's Appliance for $200 because the ice maker gave us years of trouble. Trouble that Samsung was/is fully aware of but refuses to acknowledge that a problem existed, despite sending out THREE repair notices to their repair people. I called Samsung at the behest of a repair person to whom I paid $99 to diagnose the problem. He saiid he could have told me over the phone what the problem was because he had seen 100+ cases similar to mine, and he then gave me the number to Samsung Executive Service--a HUGE misnomer--who said they would send the parts to the repairman FOR FREE if I would pay the additional labor of $200. I agreed. Four months later, Samsung said the repairman refused the work order and they had no one else to fix it. we're in a county with over 1,000,000 people and they have ONE repair person?! Anyway, I fixed it myself according to the Samsung repair notice with a NEW ICE MAKER MOTOR and FAN--factory NEW from Samsung. That was my next mistake--buying a NEWLY designed motor which was as poorly designed as the last. After 4 months (90 day warranty, of course) the same problem returned. Six months later, I got tired of bagged ice and sold the Samsung to a family in need for much less that it should have been worth, and I bought myself a NEW "LG" with dual icemakers. 2 years on, NO TROUBLES! In short, DO NOT GO TO SAMSUNG FOR REPAIR! Put up with it as long as you can and then buy an LG or ANY OTHER BRAND THAN SAMSUNG! You might not be happy with another brand but you'll be happier than if you bought another Samsung because the problem STILL EXISTS!!