Questions and Answers for STERLING Ensemble 32 in. x 60 in. x 74 in. Bath and Shower Kit with Left-Hand Drain in White

A:  Hello Susie, this is Keisha with Sterling Plumbing. I am happy to address your question. To remove caulk from the unit you would peel it off with a plastic putty knife or your fingernail. Thank you for choosing Sterling.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. 71220120-0 should be caulked only along the edges where the silicone sealant meets the finish wall (step 22 https://bit.ly/3H3ir0G). If the extra caulking causes any leaking issues or damage to the product, it would not be covered under warranty as the product was installed outside of the required installation. Thank you for choosing Sterling Plumbing.

A:  Hello Susie, this is Keisha with Sterling Plumbing. I am happy to address your question. The recommended cleaner is our Sterling Vikrell Cleaner, https://sterling.kohler.com/en/support/care-and-cleaning/how-to-clean-and-care-baths-and-showers. Thank you for choosing Sterling.

A:  Bill, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. 71220110-0 has a water depth of 13-3/4" and a water capacity of 55 gallons (https://bit.ly/3pJsX9m). Thank you for choosing Sterling Plumbing.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. When installing 71220120-0, the only caulking required is where the wall set and bath meet the finished wall (https://bit.ly/3H3ir0G). Thank you for choosing Sterling Plumbing.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. The only caulking required when installing 71220110 is where the wall set and bath meet the finished wall. The following link is to the installation instructions showing this as well: https://bit.ly/3H3ir0G. Thank you for choosing Sterling Plumbing.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. The recommended drains for 71220120-0 are K-7213, K-7214 and K-11660. The following link is to the specifications for the tub as well: https://bit.ly/3XdlGel. Thank you for choosing Sterling Plumbing.

A:  Susan, my name is Jessica with Sterling Customer Service. I do apologize, a07117170-0 is not showing as a valid Sterling model number. To verify if the product is compatible with 71220110-0 or 7171710, please contact our Customer Care Center at 1-800-4Kohler (1-800-456-4537). Thank you for choosing Sterling Plumbing.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. 71220120-0 has a drain hole diameter of 2" (https://bit.ly/3XdlGel). The recommended drain is K-11660. Thank you for choosing Sterling Plumbing.

A:  Susie, my name is Jessica with Sterling Customer Service. I am happy to assist with your inquiry. 71220120-0 has a drain hole diameter of 2" (https://bit.ly/3XdlGel). The recommended drain is K-11660. Thank you for choosing Sterling Plumbing.