Questions and Answers for Nexgrill 5-Burner Propane Gas Grill in Black with Stainless Steel Control Panel and Side Burner

A:  No need to do so. Heat tents take care of heat distribution.

A:  What does your book that came with your grill say. And there is no place to put them.

A:  Hi Matt, per our vendor, this 5-Burner Propane Gas Grill in Black with Stainless Steel Control Panel and Side Burner has not been discontinued, but does not have an estimated arrival for Homedepot.com at this point. However, if you would like to be notified with updates on the status of this item, you can enter your email address into the field provided on the product's page. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!

A:  I have no idea... May I suggest that you call Customer Service and ask them?

A:  I never use any type of cleaner. I turn all burners on high and let it burn for 15 minutes and then use a wire brush, not the grill brush, to remove the incinerated residue. After it cools wipe it down to remove any wire shards that might be there.

A:  Don:t Paly with Gas and Electricity ,,Have a certified person from a Local GAS COMPANY check your ignition,,,it is like a Weapon DON:T try to fix it yourself

A:  Hi Faith you may want to check the battery when they put it together at the store they leave the wrapper on the battery for the customer to remove went they get it home its a clear wrapper so check that first I hope this answers your question

A:  Did you check the battery? There's a AA 1.5v battery behind the button.

A:  I bought my grill assembled also & have no had this problem. I would take it back and have them fix it or replace it. If they say they will fix it have them show you it lights before accepting it.

A:  HOME DEPOT needs to answer your question. I don't know why they asked me to... Liquefied gasses stored in a bottle have an interesting behavior. the gas remains liquid inside the bottle, and only enough of it evaporates into gas until a certain pressure is met. (this pressure is different depending on the nature of the particular gas# if the pressure rises #because the tank heats up# the gas will condense back to a liquid, and if the pressure falls #due to lower temps) more of the gas will evaporate, resulting in a pretty constant PSI at the tanks valve. That pressure remains nearly the same as long as any amount of liquid is in the tank, as soon as all of the liquid is evaporated, only then will the pressure fall. With that knowledge, I would suspect the poor cold weather performance is the result of the regulator. Further, Call Nexgrill and ask them for advice. They were very helpful when I called for help installing a rotisserie on this grill. the phone number is in the user guide Hope this is helpful.

A:  If you have had it for less than 90 days, YES! I have not tried to BBQ anything when 50 degrees outside... :)

A:  No, and the SS parts are of what I feel are low quality. It didn't last 2 months at the beach.

A:  No, it is not stainless steel.

A:  Hello Bill, Robert from Nexgrill here. The cooking grids are made of high quality porcelain Cast Iron. Happy grilling!!!-Nexgrill

A:  No, the cooking surface is cast iron grates. They are durable, rugged and very easy to clean with a wire brush/scraper.

A:  it seems each burner has their own igniter

A:  Apparently, each section, with it's own knob, lights on it's own lighter... No sweat... They all light when you want them to light controlled by their own knob.

A:  I would use vegetable oil wipe the grates down then let the grill get hot and repeat if necessary and never you soap to clean grates after you seasoned clean warm grill with a brush and wipe down with vegetable oil to keep food from sticking and keep grates from rusting after each time you use grill I hope this answers your question

A:  i would imagine you could with a gift card from home depot, they are good at reurning things that we have in the past got a wrong breaker and they returned it no problems at all. just ask that is all you can do the worst they can do is return it with in store credit which is still good option

A:  Well, the easiest way to find out is to call Customer Service and ask them... BUT, since I am here, I think I can answer the question... YES!! Home Depot will accept returns within a reasonable length of time... ... I think it's 90 days... To be sure, contact Customer Service and find out for sure... :) Happy Holidays!

A:  yes within the time frame allowed by Home Depot and it is unused.

A:  No, the grill cannot be used as a smoker.

A:  i imagine it could if you left the lid down and used wet wood to smoke items ..

A:  Well, I suppose if you had a separate container (old frozen dinner alum. container) with dampened wood chips in it, over it's own flame section, that would create SMOKE, you could do it... BUT, this would be strictly an experiment with no guarantee that it would work. There is a little more air circulation here than with a real Smoker... I really think you could do it... BUT, don't expect the same results as with a real smoker... I think you could get good smoke tasting foods from it.... Here again, I have not tried it on THIS BBQ... I have done it on other BBQs over the years with decent results. Just don't keep opening the cover & letting the smoke out all the time; that would be a bad mistake. Good Luck!