Q:Do I also need to purchase any pad to support the rug underneath?
by|Jan 30, 2017
1 Answer
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A: No pad is required; it is up to your preference.
by|May 4, 2023
Q:How do you measure carpet for stairs?
by|Dec 10, 2016
1 Answer
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A: Every store has a measuring company that can come out to your home to measure your steps; please check with the flooring representative. You can take a string and starting at the front bottom step run it up the front of the step & around the riser. Continue doing this until you reach the last step. Measure the string in inches and divide by 12 and that will give you your liner footage.
by|May 4, 2023
2 found this answer helpful
Q:If you order a 12 foot piece, for example, will it be bound on all sides?
by|Nov 5, 2016
1 Answer
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A: We surge the cut ends to match the sides.
by|May 4, 2023
Q:the carpet runner comes down about 10 stairs, there is a landing and then turns and there are 3 more stairs. The photo shows it continuous. ??
by|Jun 7, 2016
1 Answer
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A: Thank you for your question and interest in our product. You would need to order 2 different lengths separately and match up the pieces on the landing. This would leave a visible seam where the two meet.
by|May 3, 2023
Q:Do the ends come finished like the edges?
by|May 15, 2016
1 Answer
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A: Thank you for your question and interest in our product. All custom cut runners are bound and finished prior to shipping.
by|May 3, 2023
Q:I'm looking for the shape of an E Without the middle horizontal line or like a bracket. [. How can I order that?
by|Feb 17, 2016
1 Answer
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A: Thank you for your question. We recommend that you reach out to your local Home Depot for a list of installers that can provide you with this information. For any other questions, please call HomeDepot.com Customer Service 800-430-3376.
by|May 3, 2023
Q:I would like to see a sample to check the colors
by|Oct 15, 2015
1 Answer
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A: Thank you for your question and interest in our product. For sample purposes, feel free to visit HomeDepot.com where you can order 1 stair tread of the same color/pattern. The model # is 2028IVST27H. After checking the colors, you are welcome to return it to your nearest Home Depot store for full credit.
by|May 3, 2023
Q:I have 12 stair steps to cover, how long should I order?
by|Mar 31, 2015
1 Answer
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A: Thank you for your question. We do not provide installation recommendations as far as what size you should order. We recommend that you contact your local Home Depot for a list of Installers and that you reach out to them to possibly come and measure for you. Hope this answers your question.
by|May 3, 2023
Q:How can I see the actual color? Every computer will show the color differently.
by|Mar 23, 2014
1 Answer
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A: Thank you for your question. The best way for you to see the true color of this runner is to visit your local Home Depot Store and visit our special order display rack where a swatch of this is hanging. Hope this answers your question!
by|May 3, 2023
2 found this answer helpful
Q:If I want 14 ft do I put 14 in the quantity box?
by|Mar 4, 2014
1 Answer
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A: Thank you for your question. This is a Customer Order - orders are sold in increments of 1 ft. To order: place order and set order quantity to the desired length (ft.) of your runner. EXAMPLE: if your order is for 15 ft. you will need to add a quantity of 15 to your cart and you will receive a runner that is 15 ft. in length x stated width.