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Questions and Answers for Merola Tile Candela 17-3/8 in. x 17-3/8 in. Porcelain Floor and Wall Tile (10.8 sq. ft. / case)

Internet #205472933

Model #FPECAN

Questions & Answers

9Questions
caret
Q:I can't do a special order how can I purchase this tile.
by|Jun 26, 2017
1 Answer
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A:  Hi Teresa, There are a limited number of cases of this tile available in our warehouse. Once this limited stock is sold, we will not be replenishing our stock and the item will be discontinued. The only way to order this item would be to go to the store and place a special order for it in the flooring department with a flooring associate. Since there is not enough inventory for it to be showing as in stock online, you cannot order it online. Please call Home Depot Customer Care at 1-800-HOME-DEPOT (1-800-466-3337) if you wanted to speak to them about any available options for purchasing this tile. We recommend giving us a call at (800)-963-7652 if you wanted to check on a stock update. Hope this helps!

by|May 4, 2023
    caret
    Q:Is this product still in stock ?
    by|Apr 12, 2017
    1 Answer
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    A:  Hi Teresa, This product has been discontinued and will not be returning to stock, but there are a few remaining cases in our warehouse. You are able to purchase these tiles if we have enough for your project. To order this item, you will need to go to your local Home Depot store and place a special order with a flooring associate. Please contact us prior to going to the store to get an accurate stock count so you know if that will work for your installation. For an updated stock count or if you have any further questions, please give us a call at (800)-963-7652. Hope this helps!

    by|May 4, 2023
      caret
      Q:Can this tile be used for kitchen counter top? If so, how do you finish the edges?
      by|Mar 10, 2017
      1 Answer
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      A:  Hi Jade, This tile can be used on kitchen countertops. This tile is a PEI (Porcelain Enamel Institute) 3, meaning that it is “suitable for medium-duty residential floors including kitchens, halls, corridors, balconies, terraces and areas used more often with normal footwear and small amounts of dirt.” Also, this item is glazed, so that will help prevent staining when contaminants are cleaned up in a suitable amount of time. We do not have any coordinating finishing pieces for this item. In situations like this, we typically recommend Schluter Trim http://thd.co/1qBLqjw, which can be found at the Home Depot. If you have any further questions, please give us a call at (800)-963-7652. Hope this helps!

      by|May 4, 2023
        caret
        Q:When will this tile be back in stock?
        by|Oct 30, 2016
        1 Answer
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        A:  Good Afternoon, There is a very limited stock of this product currently available for purchase. Otherwise, this product is being discontinued and will not be restocked. Please give us a call at (800)-963-7652 for an updated stock count. If we have enough for your project, you could place a special order in your local Home Depot store for this product. Hope this helps!

        by|May 4, 2023
          caret
          Q:I need to buy 4 cases which would be 20 pcs. Can I specifically ask for 1 pc ea of all the different patterns when I purcase this tile?
          by|Aug 6, 2016
          1 Answer
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          A:  Hi Cathy, These tiles come in cases that are randomly packaged by the factory. We cannot guarantee that a case will not have a duplicate tile. There are 20 different possible variations of this tile, so duplication is possible. If you have any further questions, please reach out to our customer service team at (800)-963-7652. Hope this helps!

          by|May 3, 2023
            caret
            Q:Colors
            by|Apr 6, 2016
            1 Answer
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            A:  Hi Maria, There are quite a few colors in the Candela. There are shades of black and gray that can be found in the background. The shades of browns and tans include wheat, chocolate, and caramel tones. The shades of pink include rose and salmon hues. You can also find different shades of sage green. Keep in mind that there are different patterns on each tile, so there may be more of a certain color on one tile than another. We do not offer samples of this product, but Home Depot does offer a 90-day return policy. If you were to order this and were displeased, you could return the product to Home Depot in unused condition in the full amount that it was sold (i.e. a case would need to be returned as a full case). If you have any further questions or want instructions for ordering samples, please reach out to our customer service team at (800)-963-7652. Hope this helps!

            by|May 3, 2023
              caret
              Q:Is this tile rectified?
              by|Mar 2, 2015
              2 Answers
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              A:  Good Morning, Yes, our Candela 17-3/8 in. x 17-3/8 in. Porcelain Floor and Wall Tile is a rectified tile. Please feel free to contact our Customer Service department at 800-963-7652 with any other questions you may have concerning our products. Thanks for your interest in our products! Hope that helps!

              by|May 3, 2023

                A:  Yes

                by|May 3, 2023
                caret
                Q:Patterns per box
                by|Dec 20, 2014
                2 Answers
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                A:  Good afternoon, We have consulted with the manufacturer and they have told us that this tile features 20 different graphics mixed randomly within each case. In order to see the pattern variations in this tile, please look through the alternate photos and room scene. We hope this information has been helpful and thank you for your interest in our products!

                by|May 3, 2023

                  A:  there are only 5 patterns

                  by|May 3, 2023