Q:The box has been mounted. However, I cannot lock the box by scrambling the code. It will open and close but not lock as the code stays fixed. What can I do?
by|Mar 29, 2024
1 Answer
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A: Please call Master Lock to help you at 800-308-9244 and press 1.
by|Mar 29, 2024
Q:How do you reset new numbers
by|Mar 12, 2024
1 Answer
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A: Here is the link to the instructions on our website:
https://www.masterlock.com/support/instructions/5401D_Instructions_Sheet
by|Mar 13, 2024
Q:What happens if you forgot the code that you put in?
by|Aug 9, 2023
1 Answer
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A: There is no master or reset codes available on these locks for security reasons.
by|Nov 12, 2023
2 found this answer helpful
Q:Do each of the 4digits have to be different? Do they have to be entered in a specific order?
by|Apr 26, 2023
1 Answer
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A: The digits do not have to be different, nor do they need to be entered in a specific order.
by|Jul 22, 2023
Q:Is the tether secured to the lock box with more than just tape?
by|Dec 5, 2022
1 Answer
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A: The portable lock box and retractable key tether, provided by Master Lock, has a lot of good features. The retractable key tether is attached to the inside of the lock case where keys can be attached to the end of the tether, that can be extended out 39 inches from the key storage compartment.
https://www.youtube.com/watch?v=Vyi86QtAHz8
by|Jun 5, 2023
1 found this answer helpful
Q:Can this be put outdoors? Is it waterproof?
by|Jul 16, 2022
1 Answer
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A: It is weather resistant. It is intended to be used outdoors.
by|Dec 15, 2022
2 found this answer helpful
Q:How do I put in a code from 0000 Master Lock lock box
by|Mar 2, 2022
5 Answers
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A: describes how to perfectly
https://youtu.be/CgZ-sUscvnQ
by|May 20, 2023
1 found this answer helpful
A: Just pick out a 4 digit number and put numbers in each space!
by|Apr 5, 2022
A: Read the instruction on the box, there’s a switch inside that you flip it then put the combination you want and then you flip it back to set the combination.
by|Mar 9, 2022
A: Here is the link to the instructions. https://www.masterlock.com/support/instructions/5401D_Instructions_Sheet
by|Mar 2, 2022
A: 1. Open the compartment door using the manufacturer's 0000 code.
2. Push the reset lever left and down. The lever remains in this position
3. Rotate dials to your desired combination
4. Push the reset lever, up and right, back to the original position
5. Close the key storage compartment door
6. Scramble the combination dials to lock the door and conceal your combination
7. Close the shutter door
It's in the instructions with the image of where the lever is. Once I found the lever (it was hard to see), it was a snap. You can see the above instructions online with the images at: https://www.masterlock.com/support/instructions/5401D_Instructions_Sheet