Questions and Answers for MOEN Drop Ell for Handheld Shower Installation in Polished Nickel

A:  Hello 02408 and thank you for your interest in Moen products. The Moen Circular Drop Ell in Brushed Nickel is designed to connect to the water supply pipe behind the finished wall to the handheld hose. Only one drop ell/drop ell with bracket would be needed. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  The installation instructions found on the Home Depot website for the Drop Ell show how the usual or standard installation should be done. If installed that way, removing the Drop Ell should only involve unthreading it from a piece of 1/2" pipe sticking out of the wall. You can use a large Philips screwdriver inserted into the water outlet on the ell as a tool to unthread it. Again if it is a standard installation, the 1/2" pipe can then be unthreaded from the shower elbow inside the wall.

A:  It is screwed on just like a shower head. Righty tighty, lefty loosely. Once you have removed whatever is attached to the Drop Ell use a screw driver or pliers handle inserted in the hole and turn counter clockwise. Installation instructions are here https://www.moen.com/shared/docs/product-specifications/a725sp.pdf Good luck

A:  The item unscrews from a pipe. The unit has female threads for the connection to the pipe.

A:  Hello Norby and thank you for your interest in Moen products. The Drop Ell in Chrome is threaded onto the plumbing coming out of the wall. To remove the drop ell you will need to unthread the drop ell counterclockwise. If you have additional questions, please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

A:  It's screwed into a 1/2" nipple that's connected to a fitting secured to a stud inside the wall. You should be able to unscrew the fitting by turning it counter-clockwise.

A:  There should be a short pipe coming out the back of the part. This pipe is probably about 2 inches long and has been cut to place the part flush with the wall. Use a pipe wrench to grab the part that is sticking out and unscrew it from the house plumbing (turn it counter clockwise to unscrew it). If you are lucky the short piece of pipe will come out with the part. If the short piece of pipe remains attached to the house plumbing they make a special tool to remove it (see https://www.homedepot.com/p/Armour-Line-1-8-in-1-4-in-3-8-in-1-2-in-and-3-4-in-Pipe-Nipple-Extractors-5-Pack-RP77355/306716049). You probably need the one for 1/2 inch pipe. Remember when installing your new pipe that you should use teflon tape. A small leak inside of the wall can go on for years and by the time you find it extensive damage will probably have been dome.

A:  Hello Lakmus75 and thank you for your interest in Moen products. The Moen A725BN Circular Drop Ell in Brushed Nickel will coordinate with the Magnetix 26000SRN. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Hello Rich and thank you for your interest in Moen products. The Moen Circular Drop Ell in Brushed Nickel was designed to be installed with a Moen hand held hose and showerhead. If you are attempting to winterize the valve, we would recommend removing the cartridge, and blowing out any residual water with an air compressor. Water trapped in the plug could potentially freeze and cause a leak. If you have additional pre-purchase questions, please feel free to call 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.

A:  It been a few years since I installed this. You definitely have to get it tight enough so it does not leak. After hand tightening, I used a large Philips screwdriver that fit in the Ell's outlet to do the final tightening. Just use caution as you don't want to crack or snap the fitting. For me getting the nipple length protrusion right to get the Ell tight to the wall is the challenge.

A:  Insert screw driver or pliers handle in the hole to tighten. It’s metal so it can handle some force. Use electrical tape on the screw driver and pliers so you won’t scratch the metal.

A:  Hello Joe and thank you for your interest in the Moen Drop Ell in Chrome model A725. To attach this part you hand tighten it only. If you have additional questions, please feel free to call us at 1-800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Hello Dosby and thank you for your interest in Moen products. The Moen Drop Ell in Chrome requires thread seal tape on the pipe nipple. You may use silicon sealant around the perimeter of the drop ell if you wish; we do not recommend using any type of rubber washer. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Hello Itsme and thank you for your interest and support of Moen products. Based on your description, it sounds as if you will need a replacement drop ell. As the original purchaser of this Moen showering system, you can contact Moen directly under the product’s Lifetime Limited Warranty. Our specially trained Product Consultants are available via our Helpline and would work with you to troubleshoot this issue and find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636; our business hours are 8:00 am - 7:00 pm Monday through Friday and on Saturdays from 9:00 am - 3:00 pm(EST).

A:  Hello Redbird53 and thank you for your interest and support of Moen products. The MOEN Drop Ell in Antique Nickel hose connection has 2 flat sides. Your post indicates the MOEN Drop Ell in Antique Nickel is leaking. To receive assistance for this product please email a picture to http://www.moen.com/consumer-support/contact-us or call Moen at 1-800-289-6636. Our business hours are 8:00 am – 8:00 pm Monday through Friday and 9:00 am – 5:30 pm Saturday EST. We want you to be satisfied with your Moen product and look forward to helping you.