Questions and Answers for undefined

A:  Hello Yaniv and thank you for your interest in Moen products. We would be delighted to work with you to get additional information regarding your issue with the Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless. To provide you with the best troubleshooting assistance, we would suggest speaking with one of our Product Specialists. Please feel free to call us at 800-289-6636; our business hours are Monday through Friday from 8:00 am - 7:00 pm-Eastern Time.

A:  Hello Kelly and thank you for your interest in Moen products. The switch on the spray wand for the Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Oil Rubbed Bronze is not serviceable part. Please contact us directly at 1-800-289-6636 to troubleshoot the issue you are experiencing. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  Hello Jlnsen and thank you for your interest in Moen products. We are sorry to hear of the difficulty you are experiencing with your Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless with your attempts to contact our Warranty Center. You can go to the Moen website, scroll all the way down to the bottom of the home page and click on the “Contact” option to send us an email. We hope to have the opportunity to show you we stand behind our products. Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

A:  Hello Debi and thank you for your interest in Moen products. The Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless, model number 7594ESRS has two faucet sensors. The Moen Arbor Touchless Single-Handle Pull-Down Sprayer Kitchen Faucet with MotionSense Wave in Spot Resist Stainless, model number 7594EWSRS has a single sensor located on the left side of the faucet body. If you have additional questions, Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

A:  I believe one has 2 sensors (on / off) and one has one sensor.

A:  If your hand is in front of the sensor, water will dispense.  It is very easy to deactivate this sensor if you find it bothersome.

A:  Hello Himari and thank you for your interest in the Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless. The front ready sensor will turn on only if you have not used the manual handle or wave sensor, and can be disabled if you prefer not to use it. If you have additional questions, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

A:  Once you exit the sensor zone on the side/front of the faucet, the water automatically shuts off. But if you turn the faucet on from the top sensor zone, water will flow continuously until you wave your hand over it again, but it'll also shut itself off after several minutes of continuous use.

A:  I have had no problem with mine Have had it for about two years Love it once you get used to it

A:  Call moen tech support. They'll guide through your issues

A:  The sensor for our Moen faucet doesn't work anymore. We want to get it replaced, but we are putting it off because of the pandemic.

A:  Hello Greg and thank you for your interest in Moen products. The flow of water on the Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless is controlled by two different pathways in the control box. We recommend performing a reset on the control box by unplugging the data cable followed by the power cable, waiting one minute, then plugging the cables back in the same order. You should experience a short burst of water followed by a pause then a long burst of water. This should restore the flow with sensor mode. If you are still experiencing a low flow after the reset, the control box may need to be replaced. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  I was having a similar issue, but with any usage of the faucet after having it for 1 year. We had to turn off the supply line, open it up and clean the teeny tiny filter that comes with it and then the flow was back to normal. However, there is one on the hot and cold supply lines, so you have to clean both. It is also not easy to take apart to clean, so this is annoying, especially if I have to do it every year. We're getting older and being under the sink is not easy. You can google how to take it apart and that's helpful.

A:  I would return because that should not happen. I never had to do anything to adjust the flow /amount of water when I use the motion sensor.

A:  Hello Irene and thank you for your interest in Moen products. Moen Motionsense faucets including the Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Oil Rubbed Bronze model 7594EORB do not require an electrical outlet. The faucet includes a battery back and will use 6 AA non-rechargeable alkaline batteries. There is an AC adapter with splitter (for the battery pack) available for purchase separately, the part number is 169031. Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).

A:  Hello Typhanye and thank you for your interest in Moen products. The Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless will include everything in the box, to install and operate the faucet. A separate AC adapter part number 169031 is sold separately if you choice to not operate the faucet with the included battery pack. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

A:  The motion sensor does not work and I live alone and rarely use the kitchen. It’s a piece of crap.

A:  I did not do the installing, but the sensor on my faucet works to activate water flow.

A:  The sensor works on mine, so it must have come in the box.

A:  No, you will want to make sure to have extra batteries around to use.

A:  yes, it works manually as any normal faucet. But in the 5 years I had it plugged in, there was an instance where we came home and the faucet was open and unable to shut it down. Customer service assessed that a power outage caused it. Unplug when away.

A:  This faucet only runs on 6AA batteries and there's no other adapter or power source. I had this faucet installed in April 2019 and have replaced the batteries once. I really like the hands free aspect when I'm baking or my hands are messy from making meatloaf. I would not change my faucet choice or the functionality at all.

A:  yes the power is only for the motion. the handle will still make water flow.

A:  Hello Ally and thank you for your interest in Moen products. The Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Spot Resist Stainless requires power for the faucet to work. The Moen 169031 AC adapter includes a splitter for the battery back backup in the event of a power outage. Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 9:00 am - 5:30 pm EST.

A:  Yes you can, works like a normal no motion battery faucet.

A:  Hello smw1961 and thank you for your interest in Moen products. The Moen Arbor Single-Handle Pull-Down Sprayer Touchless Kitchen Faucet with MotionSense in Oil Rubbed Bronze escutcheon plate is specified at 10-1/4” in. L x 2-1/2” in. W. If you have additional questions, please feel free to call us at 800-289-6636.