Questions and Answers for LG 18,000 BTU 230/208-Volt Window Air Conditioner with Cool, Heat and Remote

A:  Hi Anonymous. The LG Window Air Conditioner, Model # LW1815HR has a PCB Assembly for the display and a Main PCB Assembly, but to further complicate matters, there are two versions of this window air conditioner that may have different PCB assemblies. The model number that is stamped on nameplate that is attached to your air conditioner should have a factory suffix at the end of the model number (i.e. AWYAHDP or AWYAUH or another suffix). In order for you to get the correct PCB Assembly for your unit, that suffix will be needed. You will then have to contact the nearest Regional LG Authorized Parts Distributor to you to order the correct part. They have a parts list for all the internal components for the air conditioner and they also have a schematic for the air conditioner that shows the location for each component within the units, so they can help you identify the correct PCB Assembly. The closest Regional LG Authorized Parts Distributor to your location is: MCM Electronics 650 Congress Park Drive Centerville, OH 45459 Sales: 800-824-9491 Fax: 800-765-6960 http://www.mcmelectronics.com/lgparts...^IFV

A:  Push the MODE button to rotate between Energy Saver / Cool / Fan / Heat. ^AC

A:  To troubleshoot this issue, check out the following article in our help library: http://www.lg.com/us/support/product-help/CT10000014-1341959148944-not-heating If this does not resolve your issue, the unit may require service. To schedule a repair please see: http://www.lg.com/us/support/repair-service/schedule-repair-us Or for a list of service centers in your area please visit: https://www.lg.com/us/support/repair-service/find-repair-provider

A:  Parts and accessories can be obtained through our parts distributor, Encompass Parts. Their contact number, for placing orders and pricing information, is 866-779-7906. You can also use their website, at https://www.encompassparts.com/. The part number for the air filter is 5231AR6159A.

A:  As instructed on page 17 of your owner's manual for the LG Window Air Conditioner, Model # LW1815HR, "‘Clean Filter’ LED will light up to notify you that your filter needs to be cleaned. After cleaning the filter, press “Temp ▲▼” together to turn off ‘Clean Filter’ light. (Filter reset must be done from unit control panel not remote control). This feature is a reminder to clean the Air Filter for a more efficient operation. The LED (Light) will illuminate after 250 hours of operation...^IFV

A:  We regret the trouble you have experienced with this washing machine. Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders and pricing information, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. For components such as interior parts, it is highly recommended to enlist the assistance of a qualified service technician for purchase and installation. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.

A:  We regret the trouble you have experienced with this air conditioner. The fan speeds should be differing from one another. If this is not the case, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.

A:  Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts.