Questions and Answers for LG 10,000 BTU Portable Air Conditioner and Dehumidifier Function with Remote Control in White (62.4 Pint. /Day)

A:  Hey David. This LG portable air condition has a self-evapotative system. The owner's manual shows condensing water is recycled to coon the condenser. The tank is actually the casing of the condenser, this can only be drained with the drain port. For more questions, private message us on social media @LGUSSupport. We're just a click away! ^David

A:  Hi Ania, If there's something wrong with your air conditioner that makes it shut off after just 15 minutes, it's usually one of these issues: Unit is overheating: This often means there is simply a buildup of grime inside the compressor unit, but it could also mean there's a refrigerant leak or another problem. Please take a moment and look at the link we've included for some tips that may help resolve this: http://spr.ly/6426khlBi. Remember, we're here to continue support on this matter for a resolution. Contact our social media support regarding your concern @LGUSSupport with the serial/model and phone number. We'll be waiting to help.~Tanisha

A:  The exhaust hose for the LG 10,000 BTU Portable Air Conditioner with remote, Model # LP1013WNR has a diameter of 5 inches and a length of about 5 feet (4.95'). It is available as part of the Duct Exhaust Hose and Window Kit, Part # COV31735401 and a replacement can be ordered from our LG Authorized Parts Distributor affiliate: Encompass Parts Distribution, 775 Tipton Industrial Dr. Suite F Lawrenceville, GA 30046 Sales: 866-779-7906 Fax: 800-552-1431 https://encompass.com You can contact them to inquire if the exhaust hose can be purchased separately or if it is only available with the window kit...^Ivan

A:  Please pardon us, but we will need some clarification on which comment you are referring to that you have seen before about the LG 10,000 BTU Portable Air Conditioner with remote, Model # LP1013WNR and it would help to know exactly how the unit was stored during winter storage. The unit has to be stored upright and it should not be laid on its side. When you lay a portable air conditioner on its side or tilt it at an angle, the compressor is deprived of the mandatory lubrication oil at certain zones, and even if it is not operating, putting it on its side may affect the compressor mounting. When winterizing a portable air conditioner, it is recommended to do so in the upright position. The critical reason is that after retrieving the unit from storage if some zones in the compressor are deprived of oil, operating the unit right away will cause damage to the compressor or the unit may not start at all. It is recommended that you wait at least 24 hours with the unit in an upright position before attempting to operate it. If you need to have the unit inspected by a qualified service technician, please contact the LG Support Center in Canada for assistance...^IFV

A:  The LG 10,000 BTU Portable Air Conditioner with remote, Model # LP1013WNR will need to be inspected by a qualified Service Technician to determine why it shakes and rattles when you have it in Cool mode. Please contact our Support Center at (800) 243-0000 for assistance or visit our site at https://www.lg.com/us/support/find-service-center to see if there are any LG Authorized Repair Service Centers near you...^IFV

A:  The LG 10,000 BTU Portable Air Conditioner, Model # LP1014WNR does not use the exhaust fan when it is in fan mode so you do not have to have the exhaust fan attached if you are just using the portable air conditioner in fan mode...^IFV

A:  The air filter in the LG 10,000 BTU Portable Air Conditioner with remote, Model # LP1013WNR can help to reduce indoor air pollution, however, it cannot remove all pollutants from the air. The unit has to be installed in a sealed room so no outside air can come in and it is a single hose model that does not draw in outside air. The air filter in the unit is not a high-efficiency particulate air (HEPA) filter...^IFV

A:  A flexible exhaust vent hose that is specifically designed to the product's specifications comes as included accessory with the LG 10,000 BTU Portable Air Conditioner and Dehumidifier Function with Remote Control in White (62.4 Pint. /Day), Model # LP1014WNR. The hose has a diameter of 5" and a length of about 5' (4.96'). It has a diffuser on the end that attaches to the window vent panel that installs in an appropriate window so the unit can be vented to the outside. The part number for a replacement exhaust vent hose is # COV32305701 and you can order it from our LG Authorized Parts Distributor Affiliate, Encompass Simply Parts, (800) 432-8542, https://encompass.com ...^IFV