Q:We installed this window and we can’t get the latch to engage, it seems to be broken. I paid $788.00 for a window that can’t be opened. Do you have a suggestion on how to fix this issue?
by|Apr 29, 2024
1 Answer
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A: Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
by|Apr 30, 2024
Q:is the window hurricane resistant rated for Florida?
by|Sep 11, 2023
1 Answer
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A: Thank you for your inquiry. This window is not FBC rated. It carries a PG35 rating with annealed glass.
by|Sep 11, 2023
Q:Where are these windows manufactured?
by|Aug 8, 2023
1 Answer
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A: Thank you for your inquiry. These windows are made in various locations around the United States.
by|Aug 8, 2023
Q:Can you order the V4500 Slider with High altitude glass?
by|Feb 10, 2023
1 Answer
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A: Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 1-800-466-3337 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.
by|Feb 14, 2023
Q:Whatbis rhe difference between the V-2500 and V -4500 window models?
by|Nov 12, 2022
1 Answer
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A: Please contact your local Home Depot for assistance.
by|Nov 19, 2023
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Q:Is the exterior of the window wood or is it made from a material that would be maintenance free like aluminum or vinyl?
by|Nov 10, 2022
1 Answer
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A: This unit is made completely of vinyl.
by|Nov 16, 2022
Q:is there a paint code for the bronze finishield color.
by|Oct 8, 2022
1 Answer
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A: Thank you for the inquiry. This window is not painted so there is no paint code.
by|Oct 11, 2022
Q:Can this window be a slider on both sides, slide from right to left and left to right?
by|Apr 11, 2022
1 Answer
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A: Thank you for the inquiry. This window does not move both left and right.