Q:Can the locking mechanism be replaced or is there a work around when it no longer stays locked?
by|Mar 9, 2024
1 Answer
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A: Please Call Us Toll Free at: 1-800-378-4385
Hours: Monday through FRIDAY 8:00 AM to 4:00 PM PST (excluding weekends & holidays)
by|Mar 10, 2024
Q:Can this pet door in a metal storm door?
by|Mar 2, 2024
1 Answer
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A: Additional tools and materials may be required...NOTE: As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyperson or licensed contractor.
by|Mar 3, 2024
Q:What size hole is cut into door?
by|Feb 10, 2024
1 Answer
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A: 8-1/4" x 13-3/4" cutout size
by|Mar 31, 2024
1 found this answer helpful
Q:How high above the ground is it recommended to install this door?
by|Nov 28, 2023
1 Answer
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A: We recommend 4” (10.16 cm) from the bottom edge of the door.
by|Nov 28, 2023
Q:Can you make it so only my cat gets through
by|Nov 25, 2023
1 Answer
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A: This pet door is not animal specific
by|Apr 6, 2024
1 found this answer helpful
Q:Is there a fix to make the door close on its own? Every time my cats go out, the door stays open.
by|Nov 11, 2023
1 Answer
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A: Try slightly loosening the four corner frame screws (about 1/4 turn) and make sure the frame is level
by|Feb 10, 2024
2 found this answer helpful
Q:Can this be installed on a metal front door?
by|Oct 13, 2023
1 Answer
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A: Additional tools and materials may be required...NOTE: As with any home improvement project, if you do not have the tools or skills to properly install your pet door, we suggest using a professional handyperson or licensed contractor.