A: Thank you for your inquiry. This air purifier has two replacement filter options: Honeywell HEPA-type filter model HRF201B, and Febreze HEPA-type filter model FRF101B. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
by|Nov 16, 2023
Q:Does this work well with smoke?
by|Jun 25, 2023
1 Answer
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A: Thank you for your inquiry. This air purifier has a Clean Air Delivery Rate (CADR) of 62 CFM for smoke. If you require any additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
by|Jun 27, 2023
Q:Is the filter washable?
by|Jun 13, 2023
1 Answer
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A: Thank you for your inquiry. This air purifier does not use a washable filter. The filters for this unit are replaceable. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
by|Jun 15, 2023
Q:Does this product emit ozone
by|Jun 10, 2023
1 Answer
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A: Thank you for your inquiry. We can confirm that this air purifier does not emit Ozone. If you have any further questions or concerns, please email us at SocialSupport@helenoftroy.com.
by|Jun 15, 2023
Q:Do I need to add water
by|May 3, 2023
2 Answers
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A: no. it filters air not water
by|Jun 21, 2023
A: No water - just a filter
by|May 8, 2023
Q:Does the clean air blow out from the top or front
by|Apr 30, 2023
1 Answer
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A: Thank you for your inquiry. The filtered air exiting the air purifier is released from the top of the unit. We hope this information is helpful. If you require any additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
by|Jun 9, 2023
Q:Does unit already have filter
by|Apr 15, 2023
1 Answer
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A: Thank you for your inquiry Fatelin. This unit does come with one HEPA-Type/Pre-Filter combination filter. This unit only needs 1 combination HEPA-Type/Pre-Filter at a time to run. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
by|Apr 16, 2023
Q:Does this filter help with bacteria or viruses in the air?
by|Apr 15, 2023
1 Answer
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A: Thank you for your inquiry. This unit will help reduce contaminants in the area as it is rated to remove 98% of particles as small as 2 microns in size and larger. If the bacteria, viruses, or droplets they are in are that size or larger, they will be mostly removed. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.