Questions and Answers for GE Adora Top Control Dishwasher in Black with Stainless Steel Tub and Steam PreWash

A:  Hi rose, I am happy to help. Page two of the manual below provides information on supplied parts with the dishwasher: http://www.homedepot.com/catalog/pdfImages/c7/c7dcfbd4-b09b-412e-ae25-70a7ca90642a.pdf I hope this helps. Thank you for considering GE Appliances.

A:  Only the dishwasher is included. Installation will depend on specific plumbing needs.

A:  Hi CapeWendy- This is Sue at GE Appliances. If there are no load large items in the lower rack blocking the wash jets from rinsing out the detergent dispenser, check to ensure the entering water is at least 120°F. Also, choose the Wash Temp option to increases the temperature for optimum cleaning. Check out the Owner's Manual for additional troubleshooting tips: http://www.homedepot.com/catalog/pdfImages/71/7132dde6-3e03-4ded-a802-0e2ad399a8cb.pdf - If you need further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737 or visit our Support page at GEAppliances.com. Thanks for reaching out to us!

A:  Hello Larry - this is Nancy at GE Appliances. We're sorry to hear that your dishwasher door will not latch and we're happy to help you. First, please make certain nothing else is blocking the door from closing. Next, please disconnect power to the dishwasher via the main power supply for a few minutes so as to reset the controls. If this does not help, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. I hope this helps! Thanks for checking with us!

A:  Hi frustrated-this is Sue from GE Appliances. We apologize for any inconvenience this has caused you. To cancel the Delay Start option, press the "Delay Start" pad until the hours of delay indicator goes off. If this does not cancel the cycle, you may want to reset the electronics by turning off power at the circuit breaker for 30 seconds or so. For further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737. Thanks for reaching out to us!

A:  Hello Lauren - this is Nancy at GE Appliances and I am happy to help you. If the water going inside your dishwasher is hot, and you have checked to be sure nothing is blocking the soap dispenser, but your detergent is still not getting dissolved, then I recommend exercising your warranty by contacting GE Factory Service at 1-800-432-2737 for assistance. I hope this helps! Thanks for checking with us!

A:  I gave up on the pods. The were not very efficient. We now use the Cascade liquid and have had no issues.

A:  Hi Clover 7313, I am happy to help. It is normal to hear it pause during the cycle briefly. The wash pump will cycle on and send water to the lower spray arm. The motor will run, stop for 1 second, restart, stop and pause for 5 - 8 seconds, restart and then repeat this pattern throughout the cycle. The motor run time will vary depending on the wash cycle selected. During the wash cycle the wash pump alternates which spray arm to supply with water. Water is supplied to the lower spray arm, then the wash pump stops and starts again, this time sending water to the mid and upper spray arms. The lower, mid and upper spray arms do not use water at the same time. This helps maintain good water pressure throughout the cycle. Thank you for checking with us. Lisa from GE Appliances.

A:  Yes this is normal for the drain pump to cycle on and off. It's part of the filter cleaning process. The stopping and starting of the drain motor helps create turbulence around the filter and clear it up of food soils.

A:  Hi Geoff, I am happy to help. This unit does offer floor protection and has insulation. It is one of our more quiet models. Thank you for checking with us. Lisa from GE Appliances

A:  I had the same problem with my Adora dishwasher. Poor engineering on GE's part. Most other brands use metals latches, but GE uses a plastic latch.

A:  Hello Mike, We are sorry for your inconvenience. Please contact GE Factory Service at 1-800-432-273. Thanks for checking. Lisa from GE Appliances.