Questions and Answers for GE Adora Spacemaker 1.9 cu. ft. Over-the-Range Microwave in Black-DISCONTINUED

A:  Hello, I am sorry to hear you are having an issue with your GE Adora Over the Range Microwave. Microwave ovens are extremely difficult to diagnose. There are many components in a microwave that can cause similar symptoms. For safety reasons, GE offers no do-it-yourself repair advice on microwave ovens due to: *Safety requirements due to high voltage (capacitor hold a high voltage charge even after it has been unplugged) *Complexity of electronic circuitry. *Special equipment needed to make diagnosis. Please contact GE warranty service at 1-800-432-2737. Donna with GE

A:  Hi Boz-this is Sue from GE. We appreciate your interest in our Adora series by GE Spacemaker 1.9 Over-the-Range Microwave Oven DVM1950SRSS. You will love the sensor cooking controls that automatically adjusts time and power. The hood exhaust has been designed to mate with a standard 3 1/4" x 10" rectangular duct. If a round duct is required, a rectangular-to-round transition adaptor must be used. Do not use less than a 6" diameter duct. I have provided the link to the installation instructions below: http://www.homedepot.com/catalog/pdfImages/02/02d8e0bf-0db6-4980-861c-ed3da6d9c761.pdf Thanks for checking with us!

A:  Hello Carole - this is Nancy at GE and I am happy to help you. Yes, the timer operates as a minute timer and can be used at any time, including when the oven is operating. I hope this helps! Thank you for checking with us!

A:  It Has a Limited One Year Warranty from the Date of original purchase.Contact GE at 800-432-2737.You must have Proof of Purchase.

A:  Hello, This is Donna with GE and I am sorry to hear you are havig an issue with your Adora Spacemaker microwave. Yes, the microwave is fully covered. Model DVM1950SRSS offers the following warranty. The warranty starts from date of purchase or closing of a new home. Parts Warranty: Limited 1-year entire appliance; Limited 1-Year Magnetron Labor Warranty: Limited 1-year entire appliance The Use and Care manual will provide the complete written warranty details. Please see the following link for scheduling service. http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

A:  Hello J-romey, This is Donna with GE and i am sorry to hear tou are having an issue with your GE Adora Over the Range Microwave. Microwave ovens are extremely difficult to diagnose. There are many components in a microwave that can cause similar symptoms. For safety reasons, GE offers no do-it-yourself repair advice on microwave ovens due to: *Safety requirements due to high voltage (capacitor hold a high voltage charge even after it has been unplugged) *Complexity of electronic circuitry. *Special equipment needed to make diagnosis. Please see the link below for scheduling service. http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULE

A:  Hi Frank You can call purchase a template from GE Appliances. You can reach GE Apliances at 800-626-2002. For any other questions, please call us at our Appliance Hotline 1-800-455-3869.

A:  My microwave is a Model # DVM1950SRSS, it has a 1000 watts.

A:  I am having a problem with light inside microwave not coming on.

A:  My original bulbs lasted 30-45 days. I did purchase off brand bulbs for replacement and they are working fine. New bulbs are maybe 60 days old. These bulbs are not cheap. Maybe GE over engineered this aspect of the microwave....

A:  Hello Kevin, This is Donna with GE and I am sorry to hear about this issue with your new GE Spacemaker microwave. Yes, I recommend having it checked by an authorized GE service technician under the warranty. Please see the following link for scheduling warranty service. http://genet.geappliances.com/ServiceNet/Dispatcher?REQUEST=CONSUMERFIRSTREQUEST&JSPID=SCHEDULEww I hope this is resolved quickly for you! Donna with GE

A:  if you already have a ge microwave u can use the existing brackets..thats what i did..other brands have different brackets

A:  I installed my own with what came in the box. The thing you are taking about is for HD contractor to do the install I think. Took me 3 hours, and you need to be handy and have a drill with multiple bits and 2 people to get it in. Not hard, but not for the timid either.

A:  Hello PJ, Thank you for chooisng the GE Adora Spacemaker Over-the-Range Microwave model # DVM1950DRBB. M922 Accessory/Service: This service includes removing of all packing materials, disconnecting of old microwave, mounting the new microwave and connecting to an existing 120V outlet located in the cabinet above. None of the installation kits are totally interchangeable. You must use the new mounting system and hardware that comes with the specific microwave. There are vent duct, cord cut-out location and mounting screw location changes for these models. Should you have additional questions, please let us know. Donna with GE

A:  Hello Lou, Thank you for your interest in the GE over the range microwaves. Models DVM1950SRS and JVM1950SRSS have the same features. The only difference is the the Adora model DVM1950SRSS is distributed through Home Depot only. Donna with GE